An article I think many of you should read

[Sartori]

The GW2 mods and devs seem to handle it just fine. They lock threads, have strict forum rules, and communicate very well with everybody. So it can be done with a little effort...

[Fuz]

The GW2 mods and devs seem to handle it just fine. They lock threads, have strict forum rules, and communicate very well with everybody. So it can be done with a little effort...

Not at all.
They lock EVERYTHING that goes against the game, every single critic is locked, often with a stupid excuse (sometimes they're right, tho).
Their forum is terribly handled.

Their communication is extremely poor.

Good read, a bit arrogant but its what we've come to expect from Games developers (well many i know have).

I just want to say this is also a double edged sword, what he says is true to a point, but its lack of communication that also kills the games over night. Honestly if they came down from their high horses occasionally and talked to the unwashed masses they might actually learn something..

I could tell he was from Arenanet immediately he had that arrogance about him.

Agree.

[JayCommon]

The GW2 mods and devs seem to handle it just fine. They lock threads, have strict forum rules, and communicate very well with everybody. So it can be done with a little effort...

I can't speak to whether or not it's a 'little effort', but seeing it done well for other games makes the masses as a whole believe that it should be that easy for every game.

The article is good, but I am disappointed in it as well. I played Defiance before this game for about 4 months and I really enjoyed it. But that game had some bad game-breaking bugs and problems with it that persisted for weeks on end before getting fixed. And the extreme lack of communication from any developers of the game literally cut the player base in half. You can use extreme examples all day about the hatred pointed towards 'them and their families', and I totally believe those things are said to them. But this doesn't explain why a simple statement isn't made saying, "We are looking into this and it is being addressed." Some companies are better than others, but the fact is whether or not it will be hours, days or weeks before a certain problem is fixed, we still as a customer deserve the right to know.

Basically what I'm getting at, is I won't ever be one of those people who spew malice and hatred towards a game developer. I know there will be people who say uncalled for things. But to use his statistic, just because 2,000 people are moronic D-bags, isn't a sufficient enough reason for some companies to alienate the other 198,000 people who genuinely just want an update on problems. Whether what they say is what we want to hear or not, we still want to hear it.