Quote Originally Posted by KisaiTenshi View Post
Have you not seen SE's foray into Social gaming? You will need to google search "Square Enix “Will Focus On Social Gaming” ", as I'm not linking that site due to it's adult focus.
Stupidity doesn't equal malicious intent or (financial) suicidal intent.

But I digress, I've seem to have worked for companies that are more generally hated for their poor customer service, and I can tell you from experience that most of the time you people have no idea what it's like on the receiving end. To take an example from the ecommerce site, people report fake/counterfeit goods all the time, and we took listings down, all the time, but despite that the community was convinced we do no nothing
Been there as a support guy and it's certainly changed my perspective on CSRs. That said, the belief that nothing has been done stems from the fact that companies refuse to present validation for reports. When you say "We got your report, but we can't tell you what happened" (which is what happens in XIV), there isn't a feedback loop to encourage users to keep reporting unwelcome behavior.

This is what has pushed Xbox Live to be as horrible as it is. The dude-bro mentality grew in and took over because those with some level of responsibility felt like the issues they reported were never addressed due to a privacy policy that just alienated people who were impacted by improper behavior.

It's time that companies look to giving proper feedback to reports. While it can have some side effects (such as groups conspiring to abuse someone else), the lack of that feedback makes people just give up on trying to do what is essentially the administrator's job in-game.