Account suspension - again

[kaiyouske]

If I did purchase another copy (which I would NEVER do) it would've been registered under a whole new account.

I feel that Square Enix is being very lazy with this whole thing and they're ending up generating MORE support tickets by handling this situation poorly.

In Yoshi-P's defense he probably doesn't know this is happening here in EU/US.

[scarebearz]

If I did purchase another copy (which I would NEVER do) it would've been registered under a whole new account.

This would probably be against their ToS, so the OP is being punished for being honest about it...

[kaiyouske]

This would probably be against their ToS, so the OP is being punished for being honest about it...

Why would this be against the ToS? That's like saying if my account got suspended, then everyone on my street would be suspended too. That makes no sense. Although the way that SE's CS has been going I don't really know what makes sense anymore.

[Aphraell]

Why would this be against the ToS? That's like saying if my account got suspended, then everyone on my street would be suspended too. That makes no sense. Although the way that SE's CS has been going I don't really know what makes sense anymore.

"If a player has five service accounts for FINAL FANTASY XIV and other SQUARE ENIX account services and receives an account termination on one of the FINAL FANTASY XIV service accounts, they will also lose access to the other four FINAL FANTASY XIV service accounts, but retain access to the other SQUARE ENIX services."

http://support.eu.square-enix.com/fa...la=2&kid=68098

I should have read the fine print from the start, so much for being honest. Though why it let me add a service to an already suspended account, since you get auto suspended on any further service on that account, is questionable.

[kaiyouske]

That's terrible. Why would they let you add a service to a suspended account? It shouldn't let you do that.

[Aphraell]

Oh this is just Classic: I just got an email for my suspended account:

FINAL FANTASY XIV: Mog Station
http://sqex.to/Msp

Thank you for using the Square Enix Account Management System.
This e-mail has been sent to inform you of a scheduled payment for FINAL FANTASY XIV: A Realm Reborn.

Date: 10/06/2013
Payment Method: Credit Card/Debit Card
Service Account Name: FINAL FANTASY XIV 1

To confirm the details of your service account, please proceed to the FINAL FANTASY XIV: Mog Station.

Please note that insufficient Crysta or incorrect credit card information will result in the suspension of automatic renewal for your service account.

If you did not request this e-mail, please direct all inquiries to the Square Enix Support Centre.
This e-mail has been sent automatically. Any e-mails sent to this address will not be answered.

-------------------------------------------------------
Please forward your inquiries regarding the content of this e-mail to the Square Enix Support Centre.

http://support.eu.square-enix.com/main.php?la=2&id=612
-------------------------------------------------------

[KisaiTenshi]

I honestly thought as I'd done nothing wrong and I was fine to just add another service account until the other had been proven innocent.

Guess I was wrong . This is my first encounter with Square Enix - After reading Yoshi's letters to the community I thought this was going to be a great game and involve the community in its evolution. I couldn't have been more wrong. After reading the negativity on the forums and the lack of response with major issues I'm just amazed these people were even allowed to recreate FFXIV.

If this is the path they wish to tread I don't foresee a great future for A Realm Reborn. We had Before Meteor? I guess Meteor II is on its way and just hasn't landed yet. Its on its way.

Most of the negativity is on this forum because this is the only forum that isn't subject to short-sighted posting limits. So what you see here that shouldn't be here:
1. Hacking/Suspended , these are not tech issues. Despite that, even on other MMORPG tech forums, this is where complaints about hacking/bots/modders/etc end up, since the "smartest" people hang out here.
2. Complaining about SE - There is a forum for suggestions/website feedback, unfortunately nobody can post to it unless they haven't posted to the tech forum for 24 hours.
3. Where do I find, phone/chat - This isn't the forum for it, and people ignore the hopelessly unuseful knowledge-base system that gives you the contact forms for these.
4. Billing issues - "I attached my PS3 code to the wrong account" and stuff like that. That is not a tech problem, that is a customer service problem that you need to follow the unuseful knowledge base tree.
5. I see bots/rmt/spam - Use the https://support.na.square-enix.com/f...=5382&la=1&p=0 form.

What belongs in the Tech support forum, as per other game sites:
a) My computer won't run this game, help me - Determine problematic software/hardware
b) My computer crashes, here's the screenshot of the error message, here's the output of DXDIAG - Nope nobody's doing this, because the S/N ratio of people not using the search button.
c) I received an error message from the game client (90000) - Figure out networking issues. Again people not using the search button.
d) This game lags/low frame rate - See A

Between B and C you'd think SE would have actually posted something about it, but no, if you go look at http://forum.square-enix.com/ffxiv/f...esolved-Issues you'll see they've only "resolved" posts up to August 23rd, and whoever is responsible for this forum is cherry-picking http://forum.square-enix.com/ffxiv/f...pport-Required , notice the jump from 8-23 to 9-16

The "bug report" forum is for reporting problems with the quests, that are not caused by the game client itself. This is almost entirely about errors in quests translations, as any actual problems would have been resolved during QA testing, but sometimes a specific bug happens due to a combination of factors that QA would not have had time to test. For example the lag caused by large FATE parties, quest rewards not given due to disconnections, and boss monster AI freezing.

The only place you even see Dev's responding is : http://forum.square-enix.com/ffxiv/s...rchid=12481226 , which is everywhere BUT the tech forum.

[Philotreu]

Greetings Aphraell,

We apologize for the concerns you are having with getting your main and alternate account working. There have not been any further posts about this concern being an ongoing issue. Because of this, we are closing it for now. If this does continue to be a concern, please contact the Support Center at support.na.square-enix.com for assistance.

Good Luck!