Greetings Ryugen_white,

I am sorry to hear you are having such concerns. Can you please provide me your ticket number that you submitted? If you did submit one as you say I can try to contact the proper people to check on the status of it for you. If you did not submit one, you will need to submit one in order to have the Support team do a Character Data Transfer for you. Please let me know as soon as possible what the ticket number is so we can resolve this for you. Thank you.

Regards,
Xetyline