Quote Originally Posted by Alhanelem View Post
There are two reasons why your thread was locked:

Either
1) Your stuff is in a location you haven't bothered to check yet (Calamity Salvager, THe armoire in your inn room, or on a retainer)

-or-

2) if you're certain you have checked those things, then this is an account issue and you need to contact SE support over this. Calm down, and post a polite, detailed ticket and they will be able to work with you.

"logging a complaint" won't solve your issue or get them to not lock a thread that isn't where it belongs. You need to be polite and civil and they will be happy to help you through the appropriate channels.
i agree, and this is why i logged an account ticket before coming here over 2 months ago, was fobbed off and then asked to do so in game, only for no one to answer for said 2 month and then finally post here.

i am soo stressed regarding this matter and concerned regarding the level of support i am receiving, allot of running around and passing the buck, i wish some one could take ownership and give some continuity of care regarding this matter T_T.

i don't know, may be every thing is still "new" and there still finding there ground... i just wish i didn't have to suffer because of it!