Quote Originally Posted by Skarthe View Post
Being a sarcastic jerk to the person responsible for helping you will not get anything done. Chill out.

There's a known bug where the blacklist doesn't function correctly when you're actually viewing your blacklist. By chance, were you viewing your blacklist already when those shouts went through?
I do not think that Neville's "sarcasm" is unjustified. He is angry and irritated at a severely broken system and he has a right to be that way. It is completely unacceptable that we can't block people with one click and even more unacceptable that certain people have seemingly hacked the game allowing them to send messages even though they are blacklisted. This is entirely unprofessional and extremely irritating. It is as if the gold spammers have won. They have already destroyed the chat in every city and now there are some that are immune to the blacklist?! This really really really needs to be addressed. I am on the Phoenix server and the last person whom I blacklisted that is still able to send messages is named Augustines Happer. Their messages have showed up without my blacklist being opened. I implore the devs kindly to address this issue as it is getting worse and impedes my ability to enjoy an otherwise terrific game.