Unable to get on or play except for extreme non-peak hours

[pjcnet]

Well it doesn't help that the 30 minute timeout doesn't work if you are talking to an NPC. People can still stay logged in indefinitely when they're away and SE need to sort this out. On the Phoenix server however the login problem has been much better for the last couple of weeks, I've had to queue a few times, but I've always got in within a few minutes even at weekends. Unfortunately SE support is far less than great, I'm yet to see a single reply from any SE representative to anyone here which is terrible, even sending them support tickets seems pretty hopeless, the best you seem to get is an automated response. Maybe a snail mail complaint may be more effective?

Advice? Play in moderation. I've logged on every day since re-launch, and my main character class still isn't even level 35 yet. Judging by your sig, it looks like you've had lots of time to play.

That's not the point, as a paying member you should be-able to play when you want to for as long as you want to around 98% of the time, it's not like FF XIV ARR is free to play, yet I've known some FTP services be better (okay, it can't be 100% as maintenance is required). Would you be happy if you could only watch a subscription TV service at off peak times or were told to watch it in moderation? Obviously not.