Suspended Accounts?

[Illurim]

you need to call them, the ticket is not the proper way to handle it

According to their own KB articles, a ticket is the way to handle it. Also, I'm in Australia and cannot find any contact number for them anywhere.

[Spoolx]

According to their own KB articles, a ticket is the way to handle it. Also, I'm in Australia and cannot find any contact number for them anywhere.

You can read the threads in this forum and find that's not the best way to handle it.

[Covertghost]

According to their own KB articles, a ticket is the way to handle it. Also, I'm in Australia and cannot find any contact number for them anywhere.

You'll have to call, your ticket will just come back 5 days later telling you to call them because it can't be handled over e-mail.

[Illurim]

You'll have to call, your ticket will just come back 5 days later telling you to call them because it can't be handled over e-mail.

It's been over 5 days and I've not received that. Also, as I mentioned, I'm in Australia - the only number I can find to call (from the packaging of the product) is a UK number, which I am unable to call (I don't have a landline at home, and my work mobile cannot make international calls). Aside from that, it's just not a fiscally sound investment; the call charge would likely (I'm accounting for the wait time that other people have advised in other threads of at least 1-2hrs) exceed me going and purchasing another copy of the game. I shouldn't have to do that to get support.

[Spoolx]

It's been over 5 days and I've not received that. Also, as I mentioned, I'm in Australia - the only number I can find to call (from the packaging of the product) is a UK number, which I am unable to call (I don't have a landline at home, and my work mobile cannot make international calls). Aside from that, it's just not a fiscally sound investment; the call charge would likely (I'm accounting for the wait time that other people have advised in other threads of at least 1-2hrs) exceed me going and purchasing another copy of the game. I shouldn't have to do that to get support.

Live chat doesnt carry phone charges

[Illurim]

Live chat doesnt carry phone charges

Correct. Doesn't work though.