Error 601-401 GM Bublex response

[Snooj]

Unfortunately, SE, it is not our financial institution that is incorrect. If it were, then it wouldn't have been possible to subscribe one account but not another on my one credit card. It also wouldn't have been possible for SE to charge my husband's credit card the $1 credit card fee but not the subscription. It, again, wouldn't have been possible to finally pay UltimatePay with my own credit card--the one you approved of one moment and rejected the next--to get crysta.

There probably are people who simply entered incorrect information or have an issue with their credit card. I highly suspect they're the minority here.

I cannot highlight this enough: SE, the error is not from our end. I do not know if the problem is with your own code or the financial merchant you use, but regardless of where the problem lies it's not something we the customer can control. Thus, it is SE's problem.

As for the other payment methods, yes, my husband finally gave up and went to UltimatePay. They charge an extra fee though, so this isn't exactly a solution. On top of that, due to SE's error of still charging him that $1 fee when he tried to pay SE directly, we have to now ask for a refund or proceed with a chargeback. The solution is for SE is fix this error. This is incredibly poor customer service. Of all things to provide poor service for, I don't think I've ever witnessed a company reject people's money and deny that's a problem.

[Corrderio]

As for the other payment methods, yes, my husband finally gave up and went to UltimatePay. They charge an extra fee though, so this isn't exactly a solution. On top of that, due to SE's error of still charging him that $1 fee when he tried to pay SE directly, we have to now ask for a refund or proceed with a chargeback. The solution is for SE is fix this error. This is incredibly poor customer service. Of all things to provide poor service for, I don't think I've ever witnessed a company reject people's money and deny that's a problem.

You should get the dollar charged back to you. Someone said it was a soft charge or whatever it's called just to make sure the credit card is legit. The dollar will be issued back to the card holder. As for when, I can't say.

[Snooj]

You should get the dollar charged back to you. Someone said it was a soft charge or whatever it's called just to make sure the credit card is legit. The dollar will be issued back to the card holder. As for when, I can't say.

Thanks for this! I'll check my credit card in a few days then and see if it's still there. You just saved me from worrying about it tonight.

[Corrderio]

Thanks for this! I'll check my credit card in a few days then and see if it's still there. You just saved me from worrying about it tonight.

Just found the post if you want to give it a quick read:

http://forum.square-enix.com/ffxiv/t...=1#post1287003

[Maroite]

Just got off the phone with USAA. They don't even see the transactions coming through there system. On top of that I had the rep put a temporary authorization for the amount I was charging and it STILL didn't go through.

Something tells me this has nothing to do with OUR banks...