Mog Station error 601 & 401?

[Estellios]

There was a response in the Tech Support forums here:

Hello,

If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately, as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.

Regards,
GM Bublex

So it seems like it is the CC companies rejecting the transaction that checks if your card is valid/that you have funds, unless I'm misunderstanding.

[Alerith]

There was a response in the Tech Support forums here:





So it seems like it is the CC companies rejecting the transaction that checks if your card is valid/that you have funds, unless I'm misunderstanding.

This is a load of crap. (The GM's response, not the player quoted above.)

You mean to tell me that, all of a sudden, hundreds of users with a variety of credit cards from various financial institutions all have the exact same problem at the exact same time? The common denominator here is the SE Billing Department.