Losing a long time customer.

[Ebaytoon]

Sucks for you I've been playing fine since release their was a time when they fixed servers and I haven't encountered a single error code since. So peace out enjoy life... Just a warning It will be full of difficulties and disappointments. If you can't handle something as simple as a video game not letting you log in without doing this dramatic display of whining you will not make it far. No one wants a whiner in a position that dictates authority.

Learn from this and Grow up.. welcome to being a big boy and wearing responsibility pants.

And you won't get far in life if every time someone wants to rip you off you bend over and lube yourself up. You are like one of those gun control nuts saying "Don't shoot people robbing you. Hide and let them steal everything you own." Well I'm sorry this is a product I spent money on and I have every right and in fact I am obligated to voice it. I wish I could live the fun life and mooch off my parents money like you so I wouldn't have to worry when I got ripped off but when you work hard for your money you become upset when it's stolen from you.

[kaiyouske]

Sucks for you I've been playing fine since release their was a time when they fixed servers and I haven't encountered a single error code since. So peace out enjoy life... Just a warning It will be full of difficulties and disappointments. If you can't handle something as simple as a video game not letting you log in without doing this dramatic display of whining you will not make it far. No one wants a whiner in a position that dictates authority.

Learn from this and Grow up.. welcome to being a big boy and wearing responsibility pants.

So....DON'T stand up for your rights and when people and businesses treat you like dirt, TAKE IT.

Um....NO THANKS. Learn to differentiate whining and a formal complaint.

You can wear your pants...I'm going to wear shorts because I'm so hot...from BEING ON FIRE.

[Timberwolf]

"I haven't decided if it means I will for sure quit even if this is resolved"

That's part of my original post. Why bother posting if you aren't going to read. Also it is as bad as it sounds. When almost every 1.0 player can't sub the game is broken. If you say otherwise you are a fool.

Shhhhhh, EBT! (lol... your initials are for food stamps...) Don't feed the trolls! *Hands Ebaytoon a troll-thwacking stick*

[Yoseph]

"So it's not 100% right to say that Legacy players was waiting till last minute, if you saw that error message and $0 + come back after free days are gone, any player would think that they have to wait till the last minute. "

This is true. I am in this same boat. I registered a payment method, it was showing automatic renewal on the account. Today, I go to log on, and it says I don't have a service account active. The site bleeped my payment info, and now has me inactive. The card information was just gone.

I re-entered, it confirmed, I checked the account the debit card is tied to, confirmed the transaction from SE for $1, and still, no active account. I noted that there still was no payment info. I resubmitted, thinking it was a fluke. Second attempt confirmed, validated the charge on the debit acct, and still, nothing on the web site.

I had some serious headaches with SE in FFXI about taking my CC. The validated visa trip is still stuck in my head, if they do not get busy and get this correct, I really don't think I am going to even try to put much effort into fixing this problem. I spent well over 12 hours in 3 days and still didn't get my problem resolved by SE back in 2010, and no way am I going that way again. At this point I have an EMAIL ticket posted for several hours, and am on hold on the phone playing ring around the rosey with their recording.

To the best of my knowledge, when they put a hold on a total with a merchant account, that means a sale is pending, and has not shipped yet. In this instance, that would a simple validation of the CC info to insure it was valid. To subscribe, the second they get a transaction number, they are obligated to provide that product. If they take a subscription payment, it should be for a subscription that was activated when they submitted the payment, not a pending subscription. Visa and MC and AMEX are all pretty much the same on this issue, if they don't provide that product then all they can do in put in a hold on the funds. This can be verified by the bank, that the funds are on hold and not actually removed from the account. That's where my 2x 1 dollar transactions are.

The SE billing system is arcane, it needs a serious update to modern standards. If I am subjected to this much more, I will never touch another SE product again.

[Orophin]

He even quotes it where the first words say it wasn't me and yet still tries to give me advice? First off you can wait all the time you want, doesn't matter because you either a) Can't actually get in contact with anyone or B) They just blow you off and tell you it's YOUR fault.

Soooo...you're posting for someone else then?

What I said still applies either way. Money transfers aren't instant. Even with Paypal they're the guarantors of that money because they're essentially a banking institution. Even though you instantly receive your money, it still takes them time on their end to make sure everything clears.

[Ebaytoon]

Soooo...you're posting for someone else then?

What I said still applies either way. Money transfers aren't instant. Even with Paypal they're the guarantors of that money because they're essentially a banking institution. Even though you instantly receive your money, it still takes them time on their end to make sure everything clears.

Pending charges =/= Charges. There is a clear difference and you can see them with online banking.

[Aurisakura]

Send your items to me if you not playing ya =D
Thank you so much and have a nice day

[KeikoSoma]

I had this too. It showed I owed nothing. I should still hav 17 days left but they cancelled my subscription.

[Zaliya]

It happens, like I said I would wait a few days to see if it posts, if its declined then wait another 1-2 days after that to make sure the amount posts back to your account, if its accepted then you shouldn't have an issue with future payments. I know when I actually bought the game I had to wait 1-2 days for my order to completely go through, its an annoying process but if you stress over it too much bad things are bound to happen.

I was the one who Ebaytoon quoted the conversation from. I will have you know that AFTER this conversation with SE, I spoke in great lengths to my bank. The only way for us to see that money again is to get SE to refund it to us. THEY HAVE THE PAYMENTS!! THEY HAVE ALREADY PROCESSED!! THEY HAVE ALREADY BEEN TRANSMITTED!! Otherwise I would have been able to do a stop payment on the transaction. You may be able to sit idly by while a company takes $100 out of your account for a service you can't access but, I will not! That is stealing!

[Anything545]

Yeah you look pretty stupid for saying that. you said "we" as if we all agree with YOU. Uh.... no.