Losing a long time customer.

[Ryuko]

SE has always been infamous for their terrible methods of taking money. It's funny because you'd think they would WANT people to continue paying... Back when pay-to-play was first introduced in 1.0 (after the game was fixed enough to actually be worthy of a paid subscription), some countries were COMPLETELY excluded from being able to play. I forget exactly which ones, but my LS had a few people from Asian countries who could not sign up to pay, even if they wanted to. They needed to have a billing address in one of the 'accepted' countries. That caused a huge uproar. I assume the people who chose that third-party pay service were reprimanded and/or fired. It was eventually fixed, and these excluded people came back. Some did not out of protest.

The representative that was spoken to in the log OP posted on the first page doesn't seem very knowledgeable. I'm particularly disturbed by the lack of correct spelling/grammar. Now, I'm not going to judge someone on these forums for typing that way. Whatever. I can still understand it. But a professional who is supposed to be representing a company? Ugh...

I updated my credit card information a few weeks ago when I knew the 'pay-to-play' charge was coming. I'm glad I did. I received the confirmation e-mail. It is my understanding that some companies will automatically 'flag' charges coming from other countries (for example, Japan) and you will need to talk to your bank to approve this charge every month. It seems the OP has already contacted the bank, so it must be an issue on SE's end.

[Eshura]

Yeah a completely broken game we should all just shut up because who cares if you can't subscribe or play?!

Do you realize how stupid you sound?

Not as bad as you sound... you sure are sticking around long enough for someone who is no longer a customer of SE (or so you say).

[Ebaytoon]

Not as bad as you sound... you sure are sticking around long enough for someone who is no longer a customer of SE (or so you say).

"I haven't decided if it means I will for sure quit even if this is resolved"

That's part of my original post. Why bother posting if you aren't going to read. Also it is as bad as it sounds. When almost every 1.0 player can't sub the game is broken. If you say otherwise you are a fool.

[Juz]

"I haven't decided if it means I will for sure quit even if this is resolved"

That's part of my original post. Why bother posting if you aren't going to read. Also it is as bad as it sounds. When almost every 1.0 player can't sub the game is broken. If you say otherwise you are a fool.

Don't worry about her, she has her own complaint thread going. Some people just want to be annoying.

[kaiyouske]

Ebaytoon, there's no point arguing with these people. To them, since they've never experienced wars or world hunger first hand, it doesn't exist. Nothing we can do about ignorant people other than to spread the word and hope for the best.

[Orophin]

This wasn't me, was taken from a thread full of people having this issue, however, there is a large difference between a "pending charge" and them already taking the money as a confirmed payment.

Money transfer aren't always an instant thing. While it shows that the money has left your account, it will often show pending to the destination, up to three days in some cases depending on where the money transfers to. Most domestic money transfers are done within 24 hours while international ones could take up to three days.

You should do like the support rep asked and wait a day, and if it hasn't cleared up by then, contact them again.

[Ebaytoon]

Money transfer aren't always an instant thing. While it shows that the money has left your account, it will often show pending to the destination, up to three days in some cases depending on where the money transfers to. Most domestic money transfers are done within 24 hours while international ones could take up to three days.

You should do like the support rep asked and wait a day, and if it hasn't cleared up by then, contact them again.

He even quotes it where the first words say it wasn't me and yet still tries to give me advice? First off you can wait all the time you want, doesn't matter because you either a) Can't actually get in contact with anyone or B) They just blow you off and tell you it's YOUR fault.

[Melopahn]

Sucks for you I've been playing fine since release their was a time when they fixed servers and I haven't encountered a single error code since. So peace out enjoy life... Just a warning It will be full of difficulties and disappointments. If you can't handle something as simple as a video game not letting you log in without doing this dramatic display of whining you will not make it far. No one wants a whiner in a position that dictates authority.

Learn from this and Grow up.. welcome to being a big boy and wearing responsibility pants.

[DFEGHALI]

Cheers for Ebaytoon

[wingofbenu]

Sucks for you I've been playing fine since release their was a time when they fixed servers and I haven't encountered a single error code since. So peace out enjoy life... Just a warning It will be full of difficulties and disappointments. If you can't handle something as simple as a video game not letting you log in without doing this dramatic display of whining you will not make it far. No one wants a whiner in a position that dictates authority.

Learn from this and Grow up.. welcome to being a big boy and wearing responsibility pants.

aw, how cute. she thinks her opinion matters.