Have a hacked account? There is something you can do about it.

[C-croft]

I'm kaiyouske and I was a SE customer. Note the WAS.

You quit playing and are no longer/not going to pay?

[kaiyouske]

You quit playing and are no longer/not going to pay?

I would like to play but SE isn't letting me and at this point I have no desire to pay the subscription even if they've righted this wrong.

[C-croft]

I would like to play but SE isn't letting me and at this point I have no desire to pay the subscription even if they've righted this wrong.

lol, odd when you want to give money, companies have issues taking it, but when you don't want it, they can grab it like no other.

On a side note, I am wondering if SE does not in fact have the issue on their side, and it's actually the intermediary that is full of issues.This would explain why SE doesn't acton everything right away because they are really unable to do so and they have to wait for the third party to send them an e-doc stating account paid. If that is the case, SE should look into having a payment solution separate for the US and JP, as well as EU.

[kaiyouske]

lol, odd when you want to give money, companies have issues taking it, but when you don't want it, they can grab it like no other.

Actually my account was suspended due to it being hacked. It is now day 7 and it has not yet been recovered due to their CS being not very helpful at all. My subscription days have trickled down to 0 and I don't really want to deal with them any longer. I'm still hoping to get access to my account back so that I might be able to try it again later down the line.