But what im experiencing is preventing me from playing effectively and I would like to know if there is a problem or any other reports about the matter in hand.Bug Reports and Report Cheating will never give you a direct response through /tell. AFAIK, these are two things are not handled by GMs, but by two different teams: the dev team (Bug Report) and Special Task Force (Report Cheating).
GM will generally only respond to Report Harassment. Please only use this if you are being harassed by another player or RMT /tell spam.
Your best course of action is to search the In-Game Bugs forum if you want to see if others have the same issue. Generally speaking, S-E won't respond directly to a bug-related issue unless its game-breaking.
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