hacked account

[Kaleido]

Where is the number that people are calling to get help? Under FF14 I didn't see any contact options other than submitting a ticket.

[C-croft]

In case this was missed lol


Keep in mind not everyone has been hacked. There is a disappearing item/gil bug that has been accepted as of right now.

The English is bad, but you should be able to get the gist of it.

http://forum.square-enix.com/ffxiv/t...ppear-roles%29

[joshuar]

Where is the number that people are calling to get help? Under FF14 I didn't see any contact options other than submitting a ticket.

310 846 0345 make sure you're literal dialing at 9:00 pst to get through. Also make sure you already have a ticket in for suspended/banned account. I also chose to talk to someone about my square enix account, not actually final fantasy XIV. So option 1 on the phone.

[cooler989]

Seriously considering closing my ticket and just playing after waiting 4 days and we not helping me at all idk if its worth it for only about 500k. I just want to play...

[joshuar]

On a positive note, it looks like they have undeleted my character...

[cooler989]

On a positive note, it looks like they have undeleted my character...

Wow you actually got it back so maybe I should call then? Is what you did different from the rollback forms?

[joshuar]

Wow you actually got it back so maybe I should call then? Is what you did different from the rollback forms?

Well I haven't gotten it back, but it now at least shows up on my mog station page. It was completely gone as if it had been deleted along with the spam bot that the hackers had created. Now my main character is at least back, but my account is still suspended.

[Zorglotron]

anyone ever get any luck getting Gil back yet? this seems a bit rediculous to wait this long for help

[cane]

Wait what I been waiting 4 days already after submitting my ticket including a copy of my license proving who I am.. Are you telling me I'm gonna have to still call them?

In my case I submitted a ticket after having been hacked. I didn't care that much about the money I lost since the rollback would itself takes 7-10 days and I could make the money back myself in that time however I did contact them just in case whoever stole my gil would also have used my account for promoting their website and thus I figured I would have to make a ticket so that I wouldn't get banned further down the line.

I got a reply yesterday late in the night that I would have to call or contact them through the chat and everything just feels so damn cumbersome

[zerco]

It seems people are being either hacked / Gil/item lost bug is going around a lot. I just spoke to a rep in the customer place. They said I might not even
get my account back. It is under investigation and I won't get any compensation even if it takes up to a few weeks.