hacked account

[Arriverderci]

They don't even have a rollback system implemented yet....this is what support just told me on the phone.

This company and support are a fucking joke.

Lmfao.
My ticket is still in the mist after 2 weeks, I dunno if they locked it or what.
Worst support than Nexon, and I thought that took the cake.
I mean Jebers Christ.

[Joekwon]

well been almost 5 days now and still no e mail reply from them.... just great......

[Katixia]

I just got off the phone with them again after a week. The person I talked to this time told me, the first person who told me the average wait time was a week, was wrong. He said that there was no ETA, but they would get ahold of me some time...

[Kheni]

Dont trust them I was told by my friend he got a token for his acct to prevent hacking and he had his acct hacked 6 times since release SE said we have to Perm Ban your acct he asked for a refund they do not give refund to people who have broken there agreement so he explained to them that it wasn't him they asked for prof and he said i was working then then they said sorry no proof no refund and hung up on him he bought a new game and they tag his isp now he cant even play game even after buying a new isp from his provider what a load of crock

[zerco]

It seems this new game is a scam to get money from us with the type of "customer" support they provide. The person I spoke with actually said I may not get my account back.

Was probably hinting for me to buy a new copy...I been on hold for a week n a bit now

[atopax]

If only we had a way to get hold of the email of the people in charge of their CS and voice our frustrations directly.

[DezyRavioli]

This is bullshit. I've never had this issue with any online game I've ever played and I've played -many-, also much lower quality games you know the ones most likely to have bots and hackers but ironically a working queue system.

To think that I've been phished or hacked personally also seems incredibly unlikely. Now I'm forced to find and sit through this ticket system to recover my account, because I did pay for it afterall and I'll be damned if this whole thing isn't sorted. I doubt I'll be playing anymore afterwards and it's too bad I can't get a refund on the crysta I've spent/built up over the years from playing XI. Never did realize what a bad company Square is until something like this happens. I have so many regrets now buying this game after sitting through early access being unable to play and now having to deal with this. It just all seems to be more trouble than it's worth. The game is good but it's not that good.

[Joekwon]

ok I contacted them today . they are saying that if your account is hacked you have to call them. that's the only way they can restore your account. you can not restore account with e mail contact.

unfortunately they said only way they can restore my item & gil is to rollback my account to 5 days ago. I did not want that to happen cause I already leveled up a lot....

its so stupid how they handle this. and it took 5 days to get reply from them.

worst service ever!

so if your account got hacked called them RIGHT NOW! took me around 42mins to get contact.
here is square enix contact number 310-846-0345.