Quote Originally Posted by twidom View Post
That's painful to read...I don't understand though...This escalation thing. What do they mean? When I got a hold of the agent at the time (or rather, my brother) he fixed the problem on the spot. It took 5 minutes so why the fuck are they "escalating" tickets?
Exactly what I'm wondering. Everyone else I saw in this thread got helped right away. Guess I'm sitting thorugh the live chat queue again.