More Lag Spikes, Players Need Communication from Square-Enix

[DarkTrinity06]

This is a separate issue. The lag has nothing to do with capacity for this issue. It's a routing problem for people using particular ISPs.

^ This. ^

What we want is real communication to our issue in the threads relating to this specific issue, which now have seen hundreds of posts in them. We want and deserve a detail explanation on the problem from them, what are they doing or going to try to do to fix it, and when we can expect to have this issue resolved. We haven't gotten this, even though it's been an issue for many of us for days. As customers we shouldn't be ignored like we have, to the point were even different internet provider's reps will make more of a statement on this issue than the SE reps. This isn't acceptable. I wonder if the SE reps make sure to tell Yoshi-P how awful the communication is stated to be by so many of us....something tells me they don't.

For five days I have been unable to do any group content because of this issue. When so many players cant play the group content in your MMO you would think you'd have it fixed after so many days or at least keeping in touch with us much better. I'm "lucky", some people have experienced this issue for a full week now even. The couple of locked threads placed under "resolved" issues just adds to the frustrating. Aesthphron I suppose deserves a hand for a great trolling though, especially considering "Being Addressed/Currently Reviewing" is right by the "resolved" issues.

I have to wonder, have any of you tried a ticket for this issue and got a response? If so did they tell you anything helpful? They answered mine about 20 hours...only they answered me by not answering me about the issue I had. Instead someone decided to "address" my issue by telling me the issue with 3102 was resolved, nothing to do with the description I gave nor addressing the fact I clearly stated my issue was with error 90000. Anther example of a complete failure in SE's employees who are supposed to communicate with the players and help resolve issues. I of course responded back stating how that wasn't the issue I had, described it yet again, and even linked a couple of the threads to them. 34 hours later and I still have no response, which is sad because the first 22 hour wait response didn't address my concern.

Twitter: I even addressed a few of their official accounts on the issue (didn't really expect them to reply on those directly though) including their new news account on the issue and how many of us want a official response in the threads I linked (I saw a couple others did this too), and haven't seen even on post regarding this issue.

Launcher as stated earlier there hasn't been a post.

There must be a dozen posts asking for a response and simple "bumps" to threads that related to the issue, but still the reps leave us in total darkness. Are they not going to devs telling them we want details or are the devs refusing to give detail information...you bet is as good as mine.

I did not buy the game and planned on playing a service fee so that hundreds of us are simply largely ignored when a issue is preventing us to play this game properly. For $12.99 a month the treatment by reps and the incompetent help center cannot tolerated. Once again there needs not only for a real response to this issue but ALSO a response given to why there is such a lack of communication by SE to all of us.

[Melodius]

Ok WE GOT SOMETHING BUT NO ADMIN... well there useless anyway.
So its a separate issue.
Well this routing was working great till the last patch...
So its not a capacity problem, but its still a problem on there end because w/e they did created a problem for many people.

[ReignmakerI]

I also have RCN. It is pretty clear that there is something going on. I would think that SE would have already drawn the line between RCN and their shitty outsourced servers.

[Max_Ohm]

Bumpski.

I started having this issue immediately after the big day long maintenance. I'm on Comcast which seems to route through Cogent before heading to malfunction land.

[Miburo]

Bumping thread. Please address this issue, SE.

[Kerrik]

^ This. ^


I have to wonder, have any of you tried a ticket for this issue and got a response? If so did they tell you anything helpful? They answered mine about 20 hours...only they answered me by not answering me about the issue I had. Instead someone decided to "address" my issue by telling me the issue with 3102 was resolved, nothing to do with the description I gave nor addressing the fact I clearly stated my issue was with error 90000. Anther example of a complete failure in SE's employees who are supposed to communicate with the players and help resolve issues. I of course responded back stating how that wasn't the issue I had, described it yet again, and even linked a couple of the threads to them. 34 hours later and I still have no response, which is sad because the first 22 hour wait response didn't address my concern.

I got the same thing when I submitted a ticket. They said the issue was resolved with the previous maintenance. What they need to do is open up a thread for each ISP and give regular updates on their progress.

Edit: That and they need to stop moving threads to resolved. The problem is not resolved and until they officially update us or deal with the communication properly, these threads will keep popping up. I wonder how many of them are actually reading these threads or if they just closed them after reading the topic.

[SionDurant]

I dislike SE's tech crew. They are really slow at diagnosis and honestly, the timing of all this is trendy. They upgraded and increased concurrency.

A.) THEIR firmware does not match ours (for mine is certainly up to date on both Router and PC)
B.) The new servers cannot even deal with the load, and they need to come up with a plan C.

[DarkTrinity06]

Anyone here that played recently have no lag or disconnects? I've played for one hour without any issues, the last time I was able to do that was Sunday. Since SE hasn't even us any responses I have no idea if they did something that is causing issue free play time, if maybe my ISP did something (although they said the problem wasn't on their hand), or the gods have looked upon me and decided to show me mercy. I will post an update later on if the issues come back for myself or if I'm issue free.

[Miburo]

I've been playing with a VPN and SE hasn't said anything. Hopefully ORMUCO or whatever fixed their end of things and nobody said anything. I'll test it out tonight too. Thanks for the heads up, and let us know if you're good or if the lag comes back. I'll try to do the same.

Edit: Brother says he's been playing all night without VPN and hasn't had a problem.
We both have RCN as our ISP, and he was having the same problem as I was.