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  1. #1
    Player
    Millemignalia's Avatar
    Join Date
    Aug 2013
    Posts
    9
    Character
    Syntax Error
    World
    Cactuar
    Main Class
    Thaumaturge Lv 8
    You can submit a form, but it's been a week for me and I haven't heard back.

    You can call, but if you don't call exactly when they open you'll get put in a queue of over thousands.

    You can try to get in chat, but the service is either down, or you get queued behind 200+ people. Then when you finally get to the first person in the queue, there's the high possibility of your chat service dropping and them saying you need to retry.

    Essentially your screwed unless you get very lucky right now with getting in contact with customer service. It'll eventually get sorted out, but they continue to keep their M-F 9-6 business hours which does not help when they have shotty registration web pages and this problem seems to be increasing as more people register their accounts.
    (0)

  2. #2
    Player
    Hokulol's Avatar
    Join Date
    Sep 2013
    Posts
    77
    Character
    Hoku Vaanguard
    World
    Siren
    Main Class
    Archer Lv 39
    Quote Originally Posted by Millemignalia View Post
    You can submit a form, but it's been a week for me and I haven't heard back.

    You can call, but if you don't call exactly when they open you'll get put in a queue of over thousands.

    You can try to get in chat, but the service is either down, or you get queued behind 200+ people. Then when you finally get to the first person in the queue, there's the high possibility of your chat service dropping and them saying you need to retry.

    Essentially your screwed unless you get very lucky right now with getting in contact with customer service. It'll eventually get sorted out, but they continue to keep their M-F 9-6 business hours which does not help when they have shotty registration web pages and this problem seems to be increasing as more people register their accounts.
    http://forum.square-enix.com/ffxiv/t...n-registration
    This is the only way to fix your account, I wrote a guide.

    Good luck!
    (0)