Quote Originally Posted by Sadana View Post
I finally found out that you're supposed to enter the 12 digit code into 'Redeem Codes' listed under Playstation Store. I'll admit that I don't remember all of the exact steps to take and won't be able to check until I get out of work. It took about an hour to download the game (which confused me since I have a physical copy, but whatever). I saw my Early Access stuff and characters listed and that there was a 'Create New Service' button below them. I avoided 'create new' like the plague and just clicked submit. Everything has worked fine for me since then.
Yes. After talking with one of the people in my Free Company and my bf, we finally figured it out.

With your 12-digit code, go to the PSN shop on your PS3 account, go to the "Redeem codes" section.

Enter in the 12 digit code there. Confirm it.

Redownload the new content (the new content is your cap and cat sith, at least it should be)

Start up the FFXIV game.

Log into your account.

Accept the new TOS, and that should do it. Your moogle cap and Cat sith doll should show up for all your charcs on your account.

We were FINALLY able to get the moogle cap and the Cat Sith that way, and we preordered our PS3 game, as well. Took us a while to figure it all out, but we were able to get to the bottom of it without involving Square Enix.