Lost free 30 days for accidentally registered to the wrong service account?

[Siph]

I finally got this crap sorted out. Took a whole god damn week. But it's finally sorted out. Good luck to you all folks, you will need it. I'm out of here. Fuck this customer service. Seriously.

[Violent_Vengeance]

Greetings everyone,

First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.

I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.

First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV

Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.

To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.

We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.

I had a question for you. After 8 days my account was finally fixed and my time and CE items were moved to service account 1. Sadly for some reason the 7 days that everyone got today after the maintenance were put on service account 2 where there are no characters. Was this intentional?

[DualShear]

Refreshing my email every 2 or 3 minutes here giddy with excitement. Please please please... lol

Like DualShear said, someone with the code please write out step by step exactly how you registered the new code if it worked properly for you. I'm going to be extra cautious when I get mine.

By the way, those who got their email just now, how long ago did you talk to customer support? I only managed to get through and have my ticket escalated about 6 hours ago.

I talked to them when the problem began to surface. which was a week ago or so I think, but don't let that discourage you. They just started to resolve these PS3/NA issues, so you should get a fix a lot sooner HOPEfully.

[Kontralire]

Okay, I finally got Agent Kristian H at ~10:15 PM EST. He helped me and supposedly fixed my account, leaving on this note:
---Agent Kristian H: Ok all done everything is fixed Are there any different issues I can assist you with right now?
---You: So, service acct 2 is gone, and service acct 1 has all the time now?
---Agent Kristian H: Service account 2 is still there and will be remove but for right now service account 1 is good to go
I checked my account, and it said Service Account 1 is Inactive, and Service Account 2 has 29 days remaining. Did this happen and correct itself for others? Or did Kristian H just delete my character?

Bump to next page, any input would be helpful.

[spenser999]

i just got through the live chat text thing and they were able to fix my account within minutes. now i have 2 service accounts both with the collectors editon on them

[Kia_Moonfang]

Code in, account fixed and patching. PS3 CE physical copy reserved at Gamestop...

"NOTE: Once your free trial period ends, the previous, incorrectly registered service account will be closed unless it has an active subscription."
So if I pay the subscription I can keep it? heh.

Also, since my account is tied to my PS3 am I wrong to assume I can't log in on another PS3? We're thinking about getting my cousin set up and would hope that's the case so billing info isn't so wide spread

[beater49]

Thank you for contacting the SQUARE ENIX Support Center

In regards to the incident you reported of accidentally registering your FINAL FANTASY XIV: A REALM REBORN PlayStation 3 promotion code to the wrong service account, we have provided you with a new PlayStation 3 promotion code below. Please register this code to the service account that you wish to continue playing with.

******************************************

PlayStation 3 Promotion Code:

******************************************

NOTE: Once your free trial period ends, the previous, incorrectly registered service account will be closed unless it has an active subscription.

Also please not that we will be unable to provide refunds for any charges you may accidentally incur on your incorrectly registered service account. We will also be unable to transfer any payment information from the incorrectly registered service account to any other service account.

If you have any questions or concerns, please don't hesitate to contact us.

We thank you for your patronage and continued support of FINAL FANTASY XIV: A REALM REBORN!

did this come via email or via XMB?

[Judas_Isacriot]

Kontralire so essentially nothing was fixed in your account? Are you pc or ps3? I'm assuming pc since the agent was able to help you on spot, but that is weird and it's the first time i've heard of that in this forum. Is there any additional information you could give us?

[rutsahl]

Code in, account fixed and patching. PS3 CE physical copy reserved at Gamestop...

"NOTE: Once your free trial period ends, the previous, incorrectly registered service account will be closed unless it has an active subscription."
So if I pay the subscription I can keep it? heh.

Also, since my account is tied to my PS3 am I wrong to assume I can't log in on another PS3? We're thinking about getting my cousin set up and would hope that's the case so billing info isn't so wide spread

My guess is you can log in on other PS3s, but only if you log into your PSN account on that PS3 first.

[Nechro]

Any ps3 users mind making a step by step how to apply this new code? I don't feel like screwing up when I get mine -.-