Lost free 30 days for accidentally registered to the wrong service account?

[Kaiser1273746]

I looked everywhere for the "Official" number... Everytime I filled out the support ticket the only available option was email contact... I had to use google for the first number and the OP for the number that work

[Judas_Isacriot]

I'm wrong for them being soo quiet and when they do it's a canned response? At least they should have acknowledged the ps3 issue.

[Daemen]

Greetings everyone,

First off I would like to apologize for taking so long to get information to you regarding the troubles you're all experiencing with having the wrong service account registered (or by creating a new service account accidentally). We know how extremely frustrating it is to be unable to play with the characters you wanted to because of this issue and I want you all to know that we are taking this matter very seriously.

I also want to assure you all that you will receive your full 30-days of trial time when our Support Center moves the registration to the appropriate account.

First and foremost, we need users that are affected by this to fill out the appropriate form for their region. Please be sure to fill our the form properly as incorrect information will lead to delays in the process:
North American users: http://sqex.to/jpG
European users: http://sqex.to/ZZV

Please note that you'll only need to submit the form once, as we'll be able to address it based on the information we receive. Submitting multiple copies of the form will only serve to increase the time it takes to reach affected users.

To better address the backlog of users that are experiencing this issue, we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

I would like to ask users that are affected by this to refrain from using phone numbers posted online to reach non-Support Center channels. The phone number being posted has no relation to the Square Enix FFXIV department, and, as a courtesy, users are simply being transferred to the already existing phone queue. The fastest way to receive support is by using the Square Enix Support center chat, phone, or email channels, and attempting to bypass these will actually result in a longer wait for you.

We sincerely apologize for the time it's taking to address this issue and for the frustration that it is causing each of you. We are working diligently to address the backlog and are looking forward to getting you all into the game as soon as possible.

Pretty much the same thing that was said back on page 454ish. Even within the 'post' of all the issues the fact that PS3 users are still unable to get any fix is being swept under the rug. Just extremely unsatisfying.

[DualShear]

What I do want to know is if I get my extra 7 days? This was my mistake, I understand that, but I feel I deserve those days just as much or possibly more than people that are playing right now.
20+ hours on the phone and 20+ hours on chat, just to try and get some answers that should be made public by Square.

[Arryl]

I'm wrong for them being soo quiet and when they do it's a canned response? At least they should have acknowledged the ps3 issue.

It was just a nice way for them to tell us "stop calling the other lines".

[beater49]

Pretty much the same thing that was said back on page 454ish. Even within the 'post' of all the issues the fact that PS3 users are still unable to get any fix is being swept under the rug. Just extremely unsatisfying.

yeah. at least they should acknowledge that PS3 support is much worse than PC support.

and i only remember ONE and only ONE EU PS3 user had his problem fixed by being given another code.

[Judas_Isacriot]

It was just a nice way for them to tell us "stop calling the other lines".

We can go about it like angry children seeing as it's the only way to get a response, hey a fist is the only way some parents know how to teach (as offensive as this is to me and others let's keep doing it?)

[Vazio]

So no PS3 Users have had the problem fixed? I don't see why Sony would have to be involved?

Simply merge the Service accounts right? I'd do it myself if the website let me.

[Hyunseo]

[...] we are implementing improvements that will allow us to provide speedier support to customers with both PC and PS3 service account issues.

Can you please tell us more specifically what those implementations would be???

[binOsbi]

What is the phone number we should be calling?