Quote Originally Posted by aniki721 View Post
Says who? If you aren't in the _icf_7/44142/_icf_5/1 queue then it's EU and those times are for the EU service centers. Not NA. It says on the website:

Chat Support is available Monday through Friday 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Now if they are working around the clock by some kind of miracle, I'll be truly TRULY amazed.
Will I'm an NA user and I'm waiting in the icf_5/1 link.... I'll keep you posted if anything works