Quote Originally Posted by Porie View Post
They're are open from 1am to 6pm PDT
Says who? If you aren't in the _icf_7/44142/_icf_5/1 queue then it's EU and those times are for the EU service centers. Not NA. It says on the website:

Chat Support is available Monday through Friday 9:00 - 18:00 (Pacific Time) (Excluding holidays)

Now if they are working around the clock by some kind of miracle, I'll be truly TRULY amazed.