Lost free 30 days for accidentally registered to the wrong service account?

[creauce]

PC user here. Best of luck to all your PS3 folk. I'll sacirifice a pig or something for you tonight, MMMMM bacon.

haha, thanks friend :P Grats to you...although I can't help but be incredibly envious. Thank you for letting us know you are PC, super apriciate it ^^v

edit : herp derp quoted the wrong person lol

[Moomin]

HOOOOOOOOOLLLLY CRAP!! 4 hrs on hold and finally a guy answered! I was so surprised that I began speaking gibberish to the guy with my words all jumbled up. There IS a light at the end of the tunnel guys, just stick with it (I used phone service & also my problem was on PC). Honestly, it's been a weirdly fantastical experience on this thread- reading about people getting rip roaring drunk, what cigars to smoke if I ever became interested, etc. Really, good luck to the rest of you guys, hoping the best.

One last thing- if anyone else is starting of going on the new servers after the maintenance & wants to create a serious crafting / gathering FC, let me know. All the best of luck wherever you guys go!

[DualShear]

OMG! Really? They said that? Urgh.... I'm with you. I want to say SE is lying but....idk... Who the hell should I call? I called Sony once...is there another Sony number? Thank you so much for updating us with the relevant information you where told.

1 800 345 7669 That is the Sony number I called. Maybe we should all start bothering Sony and they can get to the bottom of this for us. Anyone have any know-how on what the SE agent could have meant? How do we get Sony to get their butts moving if it really is them? Or catch SE up in a lie if that is the case.

I don't think there's anything we can do at this point. Neither customer service has that kind of power to motivate either company to move any faster than they are as of now.

[Segomod]

I am currently waiting on the phone and in live chat. position 65 in live chat and have been waiting on the phone for about 2hours now.... So once 6:00pm hits guess we will find out if they just get up and go and say forget everyone that didn't get assisted before 6:00 try again tomorrow.

[Solaristics]

HOOOOOOOOOLLLLY CRAP!! 4 hrs on hold and finally a guy answered! I was so surprised that I began speaking gibberish to the guy with my words all jumbled up. There IS a light at the end of the tunnel guys, just stick with it (I used phone service & also my problem was on PC). Honestly, it's been a weirdly fantastical experience on this thread- reading about people getting rip roaring drunk, what cigars to smoke if I ever became interested, etc. Really, good luck to the rest of you guys, hoping the best.

One last thing- if anyone else is starting of going on the new servers after the maintenance & wants to create a serious crafting / gathering FC, let me know. All the best of luck wherever you guys go!

Wasn't phone service closed at 5?

[Arryl]

I'm number 1 right now...scared haha.

[Ant-Ares]

NA NA NA NA NA

After a 4th try, it whent through. I was gonna get a charge back, I might stay

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Thomas A: The ticket that you provided at the start of this chat is insufficient for me to provide assistance with this issue.

In order to assist with this, I need a special ticket. Please provide me the ticket # if you have filled it out or please visit http://support.na.square-enix.com/fa...la=1&kid=68225 to do so.
You: hi i have the number
You: 1234567
You: how are you, my 5th try lol lucky me
You: i know its been a long day for you, i appreciate your work
You: Name: blah
Date of birth: blah
Email address:blah
Full street address: blah
Phone number: blah
Security token: none serial number: blah
Agent Thomas A: Didn't need all of that, but thank you for the info nonetheless.
You: i been on forum all day lol
Agent Thomas A: I marked service 2 for termination and added a standard service to service 1.
You: i heard you could fix on the spot, at least, some agents do
Agent Thomas A: Are there any different issues I can assist you with right now?
You: so its fixed now>?
Agent Thomas A: Yes.
You: ty so much youre the best
You: have a good day, thats all
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas A has disconnected.

I had everything prepaired on notepad, good luck to everyone else.

I had a good feeling coz they almost closing and no1 going on queue so the system didn't booted me to stay around 300 ppl on queue.

[creauce]

I don't think there's anything we can do at this point. Neither customer service has that kind of power to motivate either company to move any faster than they are as of now.

It's a bit concerning though. SE points to Sony and Sony points to SE... SE said they're waiting for codes from Sony but Sony claims they have no part in this...I'm worried no ones doing anything but thinking things are getting done. Because, you know, SE has terrible communications as it is I wouldn't put it past them.

[Arryl]

I'm number 1 right now...scared haha.

Bouncing between 1 and 2. WTF?!

[Rukrow]

I'm NA, had the multiple service account problem. My issue was escalated and my ticket closed at time of escalation, about 6 hours later my account has been merged and now both #1-#2 have CE on them. Hang in there guys. you'll get it fixed.