Lost free 30 days for accidentally registered to the wrong service account?

[icceti]

It is the PC ver

[icceti]

this is my process

Agent Thomas A: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hi
Agent Thomas A: In order to assist with this, I need a special ticket. Please provide me the ticket # if you have filled it out or please visit http://support.na.square-enix.com/fa...la=1&kid=68225 to do so.
You: ok let me check
You: i have couple tickets relating to the same issue, is it either one is fine?
Agent Thomas A: As long as it was made from that form.
You: ok the oldest one is xxxxxxx
Agent Thomas A: No good.
You: then xxxxxxx
You: that is the newest one
Agent Thomas A: Still no good. Please make one using that form.
You: how about this 26xxxxxx
You: i did use the form
Agent Thomas A: That one I can use.
You: thank you
Agent Thomas A: Can I get your name?
You: xxxxxxxxxxxxxxxx
Agent Thomas A: Ok Joshua, this will take some time.
You: ok
Agent Thomas A: Service account 2 has been marked for termination and a standard service has been applied to service account 1.
You: thank you
Agent Thomas A: Are there any different issues I can assist you with right now?
You: that is it thank you very much
Agent Thomas A: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Thomas Ahas disconnected.

checked mogstation, 30 days was added back into service account 1. i assume this was done during chat. i have an NA acct.

[Solaristics]

After screwing up on the 30th, and patiently waiting until Tuesday, first try and there was success. There's hope guys, just keep trying.

http://i.imgur.com/No6DulM.jpg

PS: the ticket number you should be using is the one given after filling out this form
https://support.na.square-enix.com/c...82&la=1&daxx=2

That's so bullcrap. It's funny how people who go in 1st try and get in, and people who use over 10+ ques to get in for like a straight 6 hrs get nothing.

[Cubix]

That's so bullcrap. It's funny how people who go in 1st try and get in, and people who use over 10+ ques to get in for like a straight 6 hrs get nothing.

I know it sucks, but that's the reality of SE CS....

[Seriat]

Agent Josiah L: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Josiah L: While I look over your ticket information, may I have your first name please?
You: David
Agent Josiah L: Okay, David. So, from your ticket, it would appear that you accidentally registered your game to the wrong service account, right?
You: yes
You: would like the code applied to service account 1
Agent Josiah L: Okay, it would appear that you've already filled out the ticket, which is good.
Agent Josiah L: Please wait a bit. . .
Agent Josiah L: Okay, I'll need you to manually verify your account.
Agent Josiah L: Please provide us with as much of the following information that you can:
You: ok
Agent Josiah L: Name
Date of Birth
Email
Address (Including City/State/Zip code)
You: *************************
Agent Josiah L: Okay, thank you, David.
Agent Josiah L: Your account verified.
Agent Josiah L: Okay, so I'll go ahead and complete the paperwork. Please give me a few seconds to complete it.
Agent Josiah L: Okay, then.
Agent Josiah L: Sorry about that hold - the paperwork has been completed, and you should now have the correct entitlement applied to the correct service account.
You: woooo
Agent Josiah L: You might want to give a few seconds before you log in for it to take effect.
Agent Josiah L: Are there any different issues I can assist you with right now?
You: just a question, once i confirm everything is working can i just deactivate service account 2 without issues?
Agent Josiah L: You should be able to, yes.
Agent Josiah L: However, I believe we will allso deactivate it soon.
Agent Josiah L: *also deactivate it ourselves soon.
You: Excellent. I thank you for your help and want you to know i do feel bad for u guys right now ; ;
You: ya theres that too
Agent Josiah L: Thanks. Are there any different issues I can assist you with right now?
You: No that's it thank you
Agent Josiah L: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!

I just went to the store and bought a lotto ticket too.

[TenaydenArch]

I got through chat support! "Agent Thomas A" fixed my ish right up, 10 minutes tops and he applied a fresh thirty day freebie on the correct account and set the other service account to be deleted. I told him he was a saint and that I hoped his children didn't eat all of santa's cookies this year. I even managed to login and play for 30 minutes before server maintenance. Chat sucks, I got disconnected with no agents available dozens of times. Good luck everyone!

[creauce]

Just called Sony to see if they know about what's going on and why it would take longer for PS3 users than PC users to get this resolved. Out of curiosity. The CS rep said that they are working hand in hand with SE and have been dealing with these codes since the second the game opened, but as of right now everything that has needed to be fixed has been with Square-Enix. She said our situation is something she hadn't heard of before though and unfortunately she can only suggest to keep trying SE customer service and if it makes me feel better I can periodically call Sony too just to check if they've been told that they can do something to help with the situation.

I too just got off the phone with Sony. It was refreshing! I was on hold for...probably not even 5 minutes. I explained the situation the the guy, he was extremely friendly. He put me on hold several times to talk to his supervisors and ask about the situation and if there was something he could do to help. He basically told me everything I already knew; there where problems with PSN but its fixed, SE underestimating the servers...ect... anyway result of the call:

-Sony has GODLY customer support compared to Square Enix.
-You cannot currently digitally upgrade from psn to fix as SE took the game down due to servers. (to try and fix it that way)
-Rep apologized for not being able to help but suggested to try contacting Square Enix again.
-Sony has nothing to do with fixing the problem it's all SE (I made sure to ask and stress about what I read about them having something to do with it)

The rep even asked me for the error code I got when I tried to log on the PS3 (3108). It's SE's error.

SO I learned that basically Square Enix has terrible customer service and are taking their sweet times. Possibly coming up with excuses as to their laziness and possibly even blaming Sony for this.

If anyone has anymore info to cross-reference so we can get a fuller picture of what is going on that would be cool. I hope this post helps you guys out.

[Dentyne]

So I got my account fixed today (PC NA) and was able to play for a good 3+ hours today. Don't worry if you haven't gotten it fixed yet, servers will be down for 10 hours tonight for maintenance.

[Solaristics]

I just went to the store and bought a lotto ticket too.

Man how the hell did you get a SE rep. I got jack all..

[MrTapion]

I just went to the store and bought a lotto ticket too.

Glad you finally got it fixed.