Signs of immaturity in an MMO developer

[Saucman]

Can we write a list based on immature MMO players now?

1) Person who writes lists about a job he/she obviously doesn't have and/or understand



.....

Why can't a consumer be frustrated with a product not delivered as promised? My understanding has no bearing on whether or not they failed. Be as technical as you want, but all my frustrations aren't invalidated in the face of your sarcasm.

[Kikia_Laloo]

Why can't a consumer be frustrated with a product not delivered as promised? My understanding has no bearing on whether or not they failed. Be as technical as you want, but all my frustrations aren't invalidated in the face of your sarcasm.

Being frustrated is one thing. Calling out people based on a situation you don't understand because you don't have the training and experience in is a completely different story.

[Saucman]

Being frustrated is one thing. Calling out people based on a situation you don't understand because you don't have the training and experience in is a completely different story.

That's a cute thought, Kikia. But as a manager of a very high volume retail store how do you see this scenario playing out?

Customer: "You sold me this thing and its broken, I'm angry and would like a refund."
Me: "Ma'am, you really have no right to be frustrated since you aren't running a high volume retail store. Maybe if you understood more about what is required to produce, ship, and merchandise that product before you bought it broken you'd be less angry. You should be patient and wait for us to give you a product that works a week from now. We have no interest in refunding your product."

What do you think the chance is I lose this job following this conversation? Or have to call the police on a violent customer?

The answer is very high.