Full Refund - That's what I want

[Raydeus]

No ones bothered by it but the forums isn't the place to request one. He, just like so many others, just expect way to much out of an MMO. It's MASSIVELY MULTIPLAYER ONLINE not single player. Every single MMO has had similiar issues with their launch. You get the same mind numbing ass crying from all the people who lack the patience to wait it out. They're working on it. It's not like they took the money and ran and basically said SCREW YOU ALL! We are ALL dealing with the same issue. Besides when you buy computer software and you use the serial code you aren't really entitled to a refund especially if you click OKAY to the User Agreement because it states, in every online user agreement, that uptime and playtime is not 100% guaranteed and besides that they are giving us playtime back due to this issue.

It is when Costumer Service is down and there's no response even when it's up. Only thing people can do in this kind of situation is try to get the word around, and if it gets enough attention then maybe the Company will finally come with a reply.

Also, asking for a refund should not be a bad thing. You buy a game and you expect to be able to play. And if you can't then you are justified to ask for a refund, regardless whether they are "working on it" or not. Look at Sim City, it got more attention because it was more of a single player game, but the denial of service is pretty much the same. And even EA agreed to refunds in the end.

So how could you in good faith deny people's reasons to ask for a refund in that situation? Just because you want to wait that doesn't mean others should be forced to with no response to their legitimate complaints with the Company.

And again, being more empathetic would be much better to defuse situations like this, because shoving the EULA and other "smart" replies on people already upset only makes things worse. But hey, to each their own.

[Kikia_Laloo]

It is when Costumer Service is down and there's no response even when it's up. Only thing people can do in this kind of situation is try to get the word around, and if it gets enough attention then maybe the Company will finally come with a reply.

Also, asking for a refund should not be a bad thing. You buy a game and you expect to be able to play. And if you can't then you are justified to ask for a refund, regardless whether they are "working on it" or not. Look at Sim City, it got more attention because it was more of a single player game, but the denial of service is pretty much the same. And even EA agreed to refunds in the end.

So how could you in good faith deny people's reasons to ask for a refund in that situation? Just because you want to wait that doesn't mean others should be forced to with no response to their legitimate complaints with the Company.

And again, being more empathetic would be much better to defuse situations like this, because shoving the EULA and other "smart" replies on people already upset only makes things worse. But hey, to each their own.

What it comes down to Raydeus is how do you expect people to empathize with people who A) feel entitled and B) don't read what they agree too. That is no ones fault but the person who agreed to the terms and services. That is their ignorance. You trying to justify a persons ineptitude just shows you lack any intelligence yourself.

[Raydeus]

What it comes down to Raydeus is how do you expect people to empathize with people who A) feel entitled and B) don't read what they agree too. That is no ones fault but the person who agreed to the terms and services. That is their ignorance. You trying to justify a persons ineptitude just shows you lack any intelligence yourself.

People will always feel entitled to receive something they paid for, I don't see how that is surprising in any way. As for the User Agreement, expecting people to read it and accept things that go against common sense (like being able to get a refund for something that isn't working) is an oxymoron. Like I said, just look at EA, they had all the paperwork and legal stuff well in place, and they still had to agree to make refunds. So there's only so much responsibility a User Agreement can shield you from.

And last, even if I lack as much intelligence as you say the fact still remains that you are bothered by an issue someone else has with the Company, which you are not a part of. So you have much less reason to defend the company than I have to defend people's right to talk about the issues going on. Specially considering I can understand the frustration because I haven't been able to play for 4 days now myself.