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  1. 09-03-2013 07:43 AM #1
    Elmo
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    Nov 2011
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    UK
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    26
    Character
    Elmo Mhigo
    World
    Excalibur
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    Gladiator Lv 25
    Rumour has it they are closing tickets after 48hrs due to just how many they are getting opened, even if they aren't solved.
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  2. 09-03-2013 10:08 AM #2
    Cyrus-Wallace
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    Aug 2013
    Location
    The Mists
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    1,357
    Character
    Lucille Wallace
    World
    Siren
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    Paladin Lv 90
    Quote Originally Posted by Elmo View Post
    Rumour has it they are closing tickets after 48hrs due to just how many they are getting opened, even if they aren't solved.
    You mean this?

    Dear Customer,

    Due to the overwhelming volume in regards to the upcoming launch of FINAL FANTASY XIV: A Realm Reborn, we have been regretfully unable to respond to your request within the expected 48 hours. Because of this, your ticket has been closed in order to prioritize time-sensitive issues being reported during Early Access. If you have not yet found a self-resolution for your issue, we ask that you create another ticket after searching our Knowledge Base. Please also select the best category and sub-category pertaining to your issue for accurate delivery of your ticket.

    We sincerely apologize this inconvenience and thank you for your understanding.

    Thank you,
    The SQUARE ENIX Support Center
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