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  1. 09-02-2013 11:55 PM #1
    Matrinka
    Player
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    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    472
    Character
    Jenni Meowmeow
    World
    Gilgamesh
    Main Class
    Bard Lv 90
    Quote Originally Posted by Sartuk View Post
    Maybe. The article didn't make note of this particular issue though, and the absolutely abysmal customer service that those of us with this issue (particularly NA) have faced.
    Square Enix's customer service for the game is congested as well, leading to problems unrelated to server congestion going unanswered. I've received many emails over the past few days from players who accidentally registered the game to a fresh Square Enix sub-account instead of their main Final Fantasy XIV account, which keeps them from bringing their legacy characters over and denies them access to veteran's rewards. It's incredibly easy to make this mistake, but getting it fixed is near impossible at the moment.
    Its just a blurb, but at least it was said publicly.
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  2. 09-03-2013 12:23 AM #2
    Sartuk
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    Join Date
    Aug 2013
    Posts
    33
    Character
    Tukina Arkwright
    World
    Faerie
    Main Class
    Archer Lv 28
    Quote Originally Posted by Matrinka View Post
    Its just a blurb, but at least it was said publicly.
    I completely missed that little bit. It's refreshing to see it mentioned at all!
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