Quote Originally Posted by Sartuk View Post
Maybe. The article didn't make note of this particular issue though, and the absolutely abysmal customer service that those of us with this issue (particularly NA) have faced.
Square Enix's customer service for the game is congested as well, leading to problems unrelated to server congestion going unanswered. I've received many emails over the past few days from players who accidentally registered the game to a fresh Square Enix sub-account instead of their main Final Fantasy XIV account, which keeps them from bringing their legacy characters over and denies them access to veteran's rewards. It's incredibly easy to make this mistake, but getting it fixed is near impossible at the moment.
Its just a blurb, but at least it was said publicly.