I don't wanna be rude or anything but I did the same as you but put the collectors edition on the correct account. I know there website was a bit confusing but other people managed to make sure they did the correct thing you can't really expect them to give you something that's worth money when this is your fault to begin with. If you buy something from a store and lose it or use it for the wrong purpose its not there responsibility to change this. It was your responsibility to make sure the account was set up correctly the first time. Sorry if this seems rude but there are a lot of people blaming SE for things that are user error not SE's