Lost free 30 days for accidentally registered to the wrong service account?

[Seriat]

Login Issue Update
I know many of you are still affected by the World login and character creation restrictions, so I would like to give you all a brief update on the progress of the measures we are taking to alleviate this situation.

Current Server Status

To ensure as many players as possible can log in and create characters on existing servers, our development and operations teams are monitoring server load and population around the clock, placing and removing restrictions with even the slightest fluctuation in numbers in order to maintain near-full capacity on each World. We are still experiencing maximum concurrent connection numbers of over 230,000 users. This number, however, has taxed some of our instance servers, and is causing unexpected down time here, as well.

Scheduled Maintenance for Wednesday, September 4 (Japan Time)

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

When Worlds do finally reopen after the maintenance, we expect a rush of players trying to log back in. To prevent any further login issues, we will be using the utmost caution when restarting each World. Please understand that there may be some congestion at this time.

The development and operations teams are currently dedicating their full resources to alleviating the issues at hand and providing all of our players with a stable environment in which to experience the realm of Eorzea.

Free Trial Extension

To apologize to our loyal fans who may not have been able to login or create characters during early access and the days immediately following launch, the development and operations teams are currently considering providing all player accounts with an additional seven days to their free trials. This includes non-legacy players from 1.0, who will be given new seven-day free trials. Trial extensions will be awarded after the aforementioned server maintenance on Wednesday. Details on the trial extension, including the extension period, will be released in a separate post as soon as they have been solidified.

We thank our fans again for the overwhelming support you have shown us over the past week. The response to FINAL FANTASY XIV: A Realm Reborn has well exceeded our expectations, and unfortunately resulted in our inability to provide the service which we originally intended. We humbly ask for your continued patience as we work to alleviate the issues as we truly appreciate all of our fans. We are very sorry for the frustration that has resulted from these problems.


FINAL FANTASY XIV: A Realm Reborn Producer & Director Naoki Yoshida

Not one bloody mention of the dual service account issue, or their terribad customer service regarding this issue. Fuck You Yoshi.

[AragornII]

It's a shame things couldn't get fixed before I started college tommorow but atleast I'm hoping for things to be fixed by wednesday.

[Matrinka]

The NA response to customers wanting support:

[Daemen]

Not one bloody mention of the dual service account issue, or their terribad customer service regarding this issue. Fuck You Yoshi.

That's cause they don't see this as a concern, I mean hell it took em 450 pages to get a community moderator to even respond to this thread. Which, in all reality, doesn't really do shit all to fix things quicker. Why they couldn't start a sticky thread to collect our tickets instead of having to deal with all this other bullshit to get it escalated. Why did they delete old tickets so that those who tried to be proactive end up getting shafted if they couldn't get back into customer support for the 2 days it was available. Just flat out retarded, and I apologize for using that term but I've had a few too many drinks and my patience has worn too thin to apply a more appropriate word.

[Seriat]

The NA response to customers wanting support:

Queue Metallica: ~You know it's sad but truuuuueeeee~

[Clicked]

That's cause they don't see this as a concern, I mean hell it took em 450 pages to get a community moderator to even respond to this thread. Which, in all reality, doesn't really do shit all to fix things quicker. Why they couldn't start a sticky thread to collect our tickets instead of having to deal with all this other bullshit to get it escalated. Why did they delete old tickets so that those who tried to be proactive end up getting shafted if they couldn't get back into customer support for the 2 days it was available. Just flat out retarded, and I apologize for using that term but I've had a few too many drinks and my patience has worn too thin to apply a more appropriate word.

The only ACTUAL evidence I see of them even caring is that on the support page there's a link that gives us a form to fill out for this issue specifically.

Which doesn't actually mean they care. It just means they want to know how many people they're screwing over and they may or may not care at the moment.

[Seriat]

Lobby issues seem to have past at least. Time to take up space on the JP server and stick to 'em!

[Yash89]

Morning Folks,

I see the clusterfuck continues. Some of us from this thread have started temp characters on Ridill, a JP server, to at least be able to play while we wait for the service account 2 fix. If you're tired of spamming CS to be repeatedly dropped or nicely told to fuck off, please feel free to join us.

As much as I would love to join you, character creation is currently suspended on all realms at the moment(for me, at least). I wasn't able to create on any realm, JP or NA/EU.

[Sblargh]

That's cause they don't see this as a concern, I mean hell it took em 450 pages to get a community moderator to even respond to this thread. Which, in all reality, doesn't really do shit all to fix things quicker. Why they couldn't start a sticky thread to collect our tickets instead of having to deal with all this other bullshit to get it escalated. Why did they delete old tickets so that those who tried to be proactive end up getting shafted if they couldn't get back into customer support for the 2 days it was available. Just flat out retarded, and I apologize for using that term but I've had a few too many drinks and my patience has worn too thin to apply a more appropriate word.

And the moderator who did answer had a holier-than-thou attitude about "letting" (instead of getting on his knee and thanking the poster for teaching him how to actually help his custormers) people post the live chat link here.

It turns out; the chat link I had was for the EU chat. Which means that these days of not being able to get service was me screwing up by accident EU people. And to help with that, did the guy, who came in this thread, who saw the problem, who understands this issue, did he put the proper links for chats in here?
Nope. "go through official means"; which means not letting us get help, because without insider knowledge or luck it is impossible to contat this live chat and without live chat; well, I have one ticket from 5 days agora and another one which the 48 hours since receiving the e-mail telling us to wait 48 hours have expired.
And I don't know if I have or have not to create another one. I don't know if I should try or not live support today. I know next to nothing; even though a moderator came in this thread, looked at the issue, understood the problem and let us know, kindly, that they are working hard, except that working hard doesn't mean to actually stick around here helping us.

No, working hard means to let us know that "please understand".

[agentdice89]

Lobby issues seem to have past at least. Time to take up space on the JP server and stick to 'em!

Already on lmao