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  1. #1
    Player
    Daemen's Avatar
    Join Date
    Aug 2013
    Posts
    111
    Character
    Lorelei Daemen
    World
    Midgardsormr
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by Seriat View Post
    Not one bloody mention of the dual service account issue, or their terribad customer service regarding this issue. Fuck You Yoshi.
    That's cause they don't see this as a concern, I mean hell it took em 450 pages to get a community moderator to even respond to this thread. Which, in all reality, doesn't really do shit all to fix things quicker. Why they couldn't start a sticky thread to collect our tickets instead of having to deal with all this other bullshit to get it escalated. Why did they delete old tickets so that those who tried to be proactive end up getting shafted if they couldn't get back into customer support for the 2 days it was available. Just flat out retarded, and I apologize for using that term but I've had a few too many drinks and my patience has worn too thin to apply a more appropriate word.
    (0)

  2. #2
    Player
    Clicked's Avatar
    Join Date
    Aug 2013
    Posts
    206
    Character
    Edge Vice
    World
    Leviathan
    Main Class
    Arcanist Lv 83
    Quote Originally Posted by Daemen View Post
    That's cause they don't see this as a concern, I mean hell it took em 450 pages to get a community moderator to even respond to this thread. Which, in all reality, doesn't really do shit all to fix things quicker. Why they couldn't start a sticky thread to collect our tickets instead of having to deal with all this other bullshit to get it escalated. Why did they delete old tickets so that those who tried to be proactive end up getting shafted if they couldn't get back into customer support for the 2 days it was available. Just flat out retarded, and I apologize for using that term but I've had a few too many drinks and my patience has worn too thin to apply a more appropriate word.
    The only ACTUAL evidence I see of them even caring is that on the support page there's a link that gives us a form to fill out for this issue specifically.

    Which doesn't actually mean they care. It just means they want to know how many people they're screwing over and they may or may not care at the moment.
    (0)

  3. #3
    Player
    Sblargh's Avatar
    Join Date
    Aug 2013
    Posts
    8
    Character
    Vahl'fre Naryuun
    World
    Ultros
    Main Class
    Arcanist Lv 50
    Quote Originally Posted by Daemen View Post
    That's cause they don't see this as a concern, I mean hell it took em 450 pages to get a community moderator to even respond to this thread. Which, in all reality, doesn't really do shit all to fix things quicker. Why they couldn't start a sticky thread to collect our tickets instead of having to deal with all this other bullshit to get it escalated. Why did they delete old tickets so that those who tried to be proactive end up getting shafted if they couldn't get back into customer support for the 2 days it was available. Just flat out retarded, and I apologize for using that term but I've had a few too many drinks and my patience has worn too thin to apply a more appropriate word.
    And the moderator who did answer had a holier-than-thou attitude about "letting" (instead of getting on his knee and thanking the poster for teaching him how to actually help his custormers) people post the live chat link here.

    It turns out; the chat link I had was for the EU chat. Which means that these days of not being able to get service was me screwing up by accident EU people. And to help with that, did the guy, who came in this thread, who saw the problem, who understands this issue, did he put the proper links for chats in here?
    Nope. "go through official means"; which means not letting us get help, because without insider knowledge or luck it is impossible to contat this live chat and without live chat; well, I have one ticket from 5 days agora and another one which the 48 hours since receiving the e-mail telling us to wait 48 hours have expired.
    And I don't know if I have or have not to create another one. I don't know if I should try or not live support today. I know next to nothing; even though a moderator came in this thread, looked at the issue, understood the problem and let us know, kindly, that they are working hard, except that working hard doesn't mean to actually stick around here helping us.

    No, working hard means to let us know that "please understand".
    (0)