Standard 1.0 / Legacy -> phisical CE purchase

[GanonD]

Still not a reply of my ticket, but oh yeah, they send me an survey to improve their customer service LOL.

[genjav]

Supercalifragilisticexpialidocious BUMP!!

[bakakun1]

I talked to chat support today and I got the awnser why its not working and that is becaues it is aparently not compatebal from what I understod I will post some of the chat here. Hope this helps some of you out that and Im disapointed that they dont have a way to go around this.

"SEE Agent Paul B.: Hello, and sorry for any delay in answering. Thank you for contacting the SQUARE ENIX Support Chat line. What is your EU SQUARE ENIX ID please?
You: xxxxxxxx
SEE Agent Paul B.: Thanks. How can I help?
You: The code I got in my Collectors Editon box for using to register dosen work I get that it is invallid when I enter it.
SEE Agent Paul B.: Please can you list the code here?
SEE Agent Paul B.: And where di you buy it from?
You: I am from sweden and I bought the game from xxxxxxxx and I have a 1.0 account from before as well
You: witch is the account I am using
SEE Agent Paul B.: OK, are you trying to add a full Collector's Edition game on top of your 1.0 game?
You: ,well to that account that I had from 1.0 game yes
SEE Agent Paul B.: OK, unfortunately that is not possible. To turn a version 1.0 into Collector's Edition, you must use the Digital Upgrade, which is in Mogstation, and costs less. The full game you bought would have to be used with a different account, or returned to the store for a refund, I am afraid.
SEE Agent Paul B.: Or you could add a separate Service Account, if you have a friend who wishes to play under your SQUARE ENIX ID, at the same time as you
You: oki why is that then? that seems like a really weird way to do it and not to tell us about as well??
SEE Agent Paul B.: I do not know why this was done this way. It is a technical limitation of the way the codes were produced. I appreciate your point about communications, but unfortunately this is the situation as it stands.
You: oki so there is no way to get that code to work with a 1.0 account then?
SEE Agent Paul B.: The only options are to pass the game to a friend, have 2 games on your account, or get a refund. If you had bought direct from us we could do the refund request, but if it was from somewhere else you need to put the request direct to them.
You: Is there any way off transfering carakters as of yet from one account to an other one?
SEE Agent Paul B.: No, so even if you registered Collector's Edition on a different Service Account, you can't put the character on to that, sorry. You would still have to upgrade the first Service Account with the Digital Upgrade to get the Collector's Edition content on that character. I am very sorry about this technical limitation, as I know what you are trying to do appears to be a very simple thing."

[GanonD]

SEE Agent Paul B.: The only options are to pass the game to a friend, have 2 games on your account, or get a refund. If you had bought direct from us we could do the refund request, but if it was from somewhere else you need to put the request direct to them."

Well... for me this is ok, i bought at their EU Store, but im still waiting for a reply at any of my tickets lol. Since im spanish i cannot call them beacuse this would be more difficult to handle for me lol. The only thing i can do is keep waiting a reply, damm....

[GanonD]

edit: sorry, double post.

[Awesome_penguin]

take this thread to the top!

[Lynnith24]

Classic SE. It's broken there is no fix. We don't care about your business, you can get a refund if you want but we have no desire to put out a quality product that works. If your not a customer in Japan we don't care about you and your only option is to quit because well we don't care. I bought the CE for in game items which now I can't use. But honestly I can't get that upset because at least SE is up front about how they don't care at all about there customers as long as they do everything ok in Japan.

[Aylisa]

Still no offical reply?

[Vadis]

The official reply is still "can't fix this"

they are still busy with trying to make sure people aren't locked out of the game sadly.

still hoping for some change!

[Awesome_penguin]

another up to the top