Full Servers; Are you fed up with it?

[Xiraiya]

I'm starting to wonder what in the hell people did before August 23. The way most people act, it's like life before this game didn't exist or something, for God's sake. Read a book, watch a movie, have dinner with friends, enjoy the last few days of summer (or winter, if you're in the Southern Hemisphere). Holy smokes, it's a game and the devs and your fellow players are real, live, actual human beings, not pixels. Sheesh! You'd think unanticipated circumstances never happened before...

Too many just take it all too personally, the game it's self is actually cheaper than most unless you buy CE, hell I wonder how many of these people have wasted that much money on things infinitely more pointless than a game they can't always log-in to easily for a few hours a day.

Square haven't handled everything perfectly and it's quite clear they underestimated things severely, though at the same time it's logical to assume that the remake of a failed MMO is not about to go breaking records for number of players logging in (people can argue all they want, it's simple business logic, you don't need to know jack to understand that much), they do need to fix things quickly and unless this goes on for like a month without progress, we have no reason to assume they aren't doing everything they can, the game hasn't even been out a week.

I would have thought, with how many people in this game that are actually adults, there would be significantly more understanding throughout the community and less pointless rage.

[ViktorShtrum]

Don't be obtuse. Weeks ago the game had not been released, and many had not paid money for a service. You can't just ignore these facts, Berani and Xiraiya, among others. If you do it renders your arguments moot. Factor these very significant events (launch and the purchasing of a product) into your rebuttals.

[Xiraiya]

Don't be obtuse. Weeks ago the game had not been released, and many had not paid money for a service. You can't just ignore these facts, Berani and Xiraiya, among others. If you do it renders your arguments moot. Factor these very significant events (launch and the purchasing of a product) into your rebuttals.

I haven't forgotten, but in which context are you referring to the events? As in number of players during them? Well according to them, the Beta's weren't a good enough indication for how many players they could expect to be playing. The only real complaints I have over all are with the useless help staff, but that's a different story.

[Tonei_Stark]

This thread doesn't entertain me. Not enough raging going on here.

[Mitholas]

I think for people, the most frustrating part isn't the login issue, that came afterwards. The most frustrating part is the fact that the people who play gets booted while from doing instances and quests, yet the afkers stay in the game and doesn't get booted, causing players that wants to play become unable to login.
It's true that most new games would have server congestion issues, but then again, FFXIV ARR is hardly new...it's a remake. However bad FFXIV did, Yoshida P and his SE team should have seen some similar numbers coming a long long way.

[Tonei_Stark]

Whats to be fed up for? Everything is working perfectly. Didnt you guys pay $39.99 for the 1 song soundtrack when you start the game? As far as I see it, everything is working perfect for me. Just wait until you have to pay $12.99 a month. Oh boy some kick ass soundtrack there.

[zelkova]

While I understand launches are often rough I simply would like to get on the game and play for more than an hour. It's the first off day I've had since the launch to really actually play so I've sat with my laptop all day and out of that time I played for about an hour the rest of the time is error this and that but hey nothings perfect. I'm not mad cuz I got to play and it'll be fixed soon enough just gotta wait it out. This happens far too often for people to rage out all the time.

[Asuras]

Finally someone with some kind of rationality. Almost ignored this one due to the title. Too many hundreds of posts and for some reason they're full of a lot of people spreading misinformation or just trying to add fuel to the fire.

I'm so happy to see a thread that's not another "hit and yell at the person trying to fix it while yelling 'why aren't you fixing it' at them."

Sensibility will be the term to use. Rational people would try to purposefully and systematically do the best they can to achieve their objectives. In this case, players are not able to log into the game and they are purposefully posting on the forums to obtain some form of service recovery. This is quite common in any business in which a customer is unhappy with a product or service and is seeking out some form of justice. This is known as the equity theory. When two sides engage in a business transaction, after the transaction is completed, both sides will look at the ratios of the transaction to see if it is equitable. If the customer believes that what he or she received is not equal to the amount or investment he or she put into the product or service, the customer will seek out some form of service recovery and then rate quality of customer service based on interactional justice, procedural justice, and distributive justice. Interactional justice refers to how the customer is treated during the service recovery effort. Procedural justice refers to how the customer feels about the policies and procedures followed during the service recovery effort. Distributive justice refers to how the customer feels about what he or she received in compensation.

Businesses use forums as a customer contact point to find out what customers are thinking. Therefore, all customers who are posting on these forums to achieve objectives are acting rationally. In this scenario, Square-Enix engaged in interactional justice by posting online letters of apology and constant status updates. Secondly, Square-Enix engaged in procedural justice by explaining their policy of server population restrictions. Finally, Square-Enix engaged in distributive justice by compensating players with 30 days free play-time and further issuance of apologies. Rational people are now reacting by rating the three justices on whether they felt Square-Enix treated them well, instituted fair policies, and compensated them appropriately. Some people view what Square-Enix did favorably while others feel the situation is still not equitable and will act until they believe the ratios are equal for both sides. This is otherwise known as the "scales of justice;" and this is the very foundation of capitalism. Everything you see on these forums is normal and there is not one time where a person has not gone out to maximize his or her own utility.

[energico]

i played many MMOs from the first day of game and they all had the same problem, some got fixed by adding an afk timer (ex: if a player is afk for 2h he will auto log off) simple things can fix major problems really - at least the log in process in this case -, every time i visit a place like Horizon i can see at least 12 people afk and im only talking about one out of many places around the server with afk people, however i do agree with this post that people tend to take things to far and i can assure you that this will be fixed.

[Misledz]

Pay $60 for a bad console game, no one complains. But pay $14 for an online MMORPG that is still working to upgrade and accommodate 200,000 connections per minute/hour? and everyone loses their mind.