Full Servers; Are you fed up with it?

[Baelrusk]

Finally someone with some kind of rationality. Almost ignored this one due to the title. Too many hundreds of posts and for some reason they're full of a lot of people spreading misinformation or just trying to add fuel to the fire.

I'm so happy to see a thread that's not another "hit and yell at the person trying to fix it while yelling 'why aren't you fixing it' at them."

[Xiraiya]

Finally someone with some kind of rationality. Almost ignored this one due to the title. Too many hundreds of posts and for some reason they're full of a lot of people spreading misinformation or just trying to add fuel to the fire.
I'm so happy to see a thread that's not another "hit and yell at the person trying to fix it while yelling 'why aren't you fixing it' at them."

I was wondering how to title it, I figured I would go with something that might entice the people that are most upset.

[Baelrusk]

I was wondering how to title it, I figured I would go with something that might entice the people that are most upset.

Heh.....yeah that might pull em in.
Too bad, wish more of them would actually take value in what's written.
Wonder how many people who "have seen no updates" are even reading the news updates now. They were buzzing their twitter feed a lot yesterday. And there's up to date info on the Lodestone and the loader app.

[Poisonous]

The game is breaking records with concurrent login numbers and still people expect everything to go perfectly. How was SE supposed to prepare to break records when the game did so poorly initially?

I don't understand people sometimes.

[Surfie]

How about you get off your high horse?

It took me 5 hours to get past the error yesterday after I was booted from the queue on 4 different occasions. Wednesday and Thursday evening are the only evenings that I have available to play.

I work a full time job plus have National Guard Duties on the weekends. I just got back last week from 3 weeks of annual training at Ft Drum, NY, which meant sleeping on the ground for 3 weeks while being rained on and eaten alive by mosquitoes and black flies.

I don't need some white knight coming on the forum to tell us that we shouldn't complain about not being able to play a game that we paid for.

[Berani]

How about you get off your high horse?

It took me 5 hours to get past the error yesterday after I was booted from the queue on 4 different occasions. Wednesday and Thursday evening are the only evenings that I have available to play.

I work a full time job plus have National Guard Duties on the weekends. I just got back last week from 3 weeks of annual training at Ft Drum, NY, which meant sleeping on the ground for 3 weeks while being rained on and eaten alive by mosquitoes and black flies.

I don't need some white knight coming on the forum to tell us that we shouldn't complain about not being able to play a game that we paid for.

I'm 100% disabled, not "I got a paper cut in Kuwait," either, as mine predates OEF/OIF and was much harder to obtain under pre-9/11 regs. So cry me a river, hee-roe, and come talk to me when your complaint isn't "I just came back from 3 weeks of training and I can't log in precisely when I want until they get the servers corrected," but more like a tropical downpour inside your tactical op center on your equipment--which is utterly obsolete to begin with--while you are under attack.

Kids these days--bitch about anything and everything because they're so entitled.

[PhantomJay]

before i was kinda upset by all this but reading that makes me feel a lot better. the only thing i wish they would address is are world transfers going to be free or not.

[Octavious]

Xiraiya you are one of those kids that kissed the teachers *** in school! The issue of not being able to log in to a game that I have purchased and being highly pissed off is acceptable and expected. I don't care what their expectations were as far as subscriber numbers and their hardware being able to handle the demands, I don't care about their technical issue excuses, what I care about is not being able to access a service I paid for period! The server issue should have been fixed within 48 hours max, buy new servers and replace, instead we get hardly any input from Square Enix and we still cant log in in 5 days after launch, WTF this is a complete fail and your ***kissing Xiraiya just pisses me off!!

Fix the damn log in issue already! Square Enixs excuses at this point have a maximum range of ZERO! I paid for a service and I expect to have access to it, I don't care about what Square Enix excuses are, they are not my problem, they are Square Enixs failure, get it fixed now no more bull**** excuses!!

[promethean]

The idea that we shouldn't be frustrated or that we are somehow flawed in our persons for being frustrated at this situation is both misguided and demeaning. I'm glad that you are able to be so sanguine about the situation, but that does not mean that yours is the only appropriate response. Some people have very limited free time, and perhaps structured their time & schedule accordingly, days or weeks in advance, to be able to enjoy their purchase as planned & as promised by SE. Having that denied, anger & frustration does not seem unreasonable to me.

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

The idea that they have been so unexpectedly successful also does not excuse the situation. First, they had a good idea based on beta participation & pre-orders about what their launch volume would be. They either misread or ignored that data, and rightfully deserve to be upbraided for this. Even absent that data, it is not a very good business practice to not at least be prepared for success.

The idea that many mmo launches go poorly or even worse than this one also does not excuse this situation. In fact, that makes SE even more culpable: There is so much history in the industry to tell of the potential pitfalls and problems of a launch, SE should have learned enough from all of that to have launched smoother than this. Especially given that many mmo launches in the past few years have been very smooth compared to this, showing that it is indeed possible to have a fairly smooth launch; SE simply failed in this.

The point is, different responses to this situation-- including both anger and patience-- are alright. But just because yours is patience doesn't mean that anger is wrong, nor that SE didn't mess up here-- they did. And saying "No, there is no SE problem, you're the one with the problem" is simply ridiculous. You wouldn't blame the customer if the cook burned their steak, would you? Guessing not, then simply accept that some people are going to be frustrated and angry, and that's okay.

[Drojdier]

The idea that we shouldn't be frustrated or that we are somehow flawed in our persons for being frustrated at this situation is both misguided and demeaning. I'm glad that you are able to be so sanguine about the situation, but that does not mean that yours is the only appropriate response. Some people have very limited free time, and perhaps structured their time & schedule accordingly, days or weeks in advance, to be able to enjoy their purchase as planned & as promised by SE. Having that denied, anger & frustration does not seem unreasonable to me.

Exactly! Many of us have jobs, families and thus very limited and random free time. So when you finally manage to get 1-2 hours of spare time to enjoy some gaming, you end up staring at login screen for the whole time. How can that not be frustrating? Even Dalai Lama will go "fuck this shit!"

Would you not be angry if you made reservations at a restaurant weeks in advance, only to show up and have the restaurant say, "We're sorry, but we cannot serve you right now because we're so busy. But you should be happy! We're doing well to be so busy, and that should be enough to make you happy because you wanted our food enough to make a reservation yourself!" Hardly a soothing response.

Precisely! I cannot understand how people can accept bad treatment time and time again, and even worse, end up considering they actually deserve it! There is a fine line between being decent and being a fool. We already had the decency to try for a few hours to login, but we are not fools to just say "hey, it's ok, I won't feel frustrated, I'm glad that I was at least able to pay you. So good that the payment servers are working soooo smooth!"