Why continue to complain at this point?

[sethicles]

You guys just don't seem to understand how a consumer-driven society works. We paid for a product, and through incompetence, negligence, or both, we have been denied access to that product. That is unacceptable, and the only way to get it rectified is to complain LOUDLY. Name one other industry where this fiasco would be met with such a passive, apologist response. The only way to motivate a large company to stop counting their preorder money and actually fix the problem is to talk about refunds and COMPLAIN loud enough that it might scare off other prospective buyers. That's it.

If you're having no problems, that's fantastic, enjoy the game. If you are having problems, and you're not voicing your displeasure, then you're sheep.

[Zabuza]

You guys just don't seem to understand how a consumer-driven society works. We paid for a product, and through incompetence, negligence, or both, we have been denied access to that product. That is unacceptable, and the only way to get it rectified is to complain LOUDLY. Name one other industry where this fiasco would be met with such a passive, apologist response. The only way to motivate a large company to stop counting their preorder money and actually fix the problem is to talk about refunds and COMPLAIN loud enough that it might scare off other prospective buyers. That's it.

If you're having no problems, that's fantastic, enjoy the game. If you are having problems, and you're not voicing your displeasure, then you're sheep.

Except they already said they'd be buying new servers on Wednesday. The situation IS being rectified. Pretty sure that they know how unhappy a lot of customers are at this point. All the complaints at this point serve no purpose. If the servers are still screwed up after the Wednesday maintenance, feel free to complain.

[Inaaca]

You guys just don't seem to understand how a consumer-driven society works. We paid for a product, and through incompetence, negligence, or both, we have been denied access to that product. That is unacceptable, and the only way to get it rectified is to complain LOUDLY. Name one other industry where this fiasco would be met with such a passive, apologist response. The only way to motivate a large company to stop counting their preorder money and actually fix the problem is to talk about refunds and COMPLAIN loud enough that it might scare off other prospective buyers. That's it.

If you're having no problems, that's fantastic, enjoy the game. If you are having problems, and you're not voicing your displeasure, then you're sheep.

This would make sense if SE wasn't concerned about fixing the situation. But they are, and they've announced an ETA for the fix to be implemented. Further complaining isn't going to make the fix come any sooner.

[lenn1]

You guys just don't seem to understand how a consumer-driven society works. We paid for a product, and through incompetence, negligence, or both, we have been denied access to that product. That is unacceptable, and the only way to get it rectified is to complain LOUDLY. Name one other industry where this fiasco would be met with such a passive, apologist response. The only way to motivate a large company to stop counting their preorder money and actually fix the problem is to talk about refunds and COMPLAIN loud enough that it might scare off other prospective buyers. That's it.

If you're having no problems, that's fantastic, enjoy the game. If you are having problems, and you're not voicing your displeasure, then you're sheep.

So let's say my internet goes down and i call my cable company and yell at them. They apologies for my inconvenience and tell me a technician is coming to fix it in 2 days. You mean to tell me they will allow me to call them every 10 minutes to complaint and bitch about it even though they already responded and told me its being resolved. I'm sure they will stop my service and tell me to get internet from somewhere else (I've seen this happen before).

[Uldi]

<snip>

So if you've been "denied access", how did you get a character to 23?

Since so many are obviously too lazy to click a link and read, here are some pertinent quotes:

On the night following the announcement of our plans to temporarily limit sales of the download version, A Realm Reborn recorded upwards of 218,000 concurrent connections. This is in spite of the fact that the peak login times for separate regions around the world arrive at differing intervals. We estimate that without time zone differences, the total number of concurrent connections would number anywhere from 300,000 to 350,000.

Each FINAL FANTASY XIV: A Realm Reborn World server has been designed to support a maximum of 5,000 concurrent connections. This is not the maximum number of characters which can be created on a World, however, but the maximum number of characters which can be logged into that World simultaneously. When more than 5,000 characters log into a World at once, there is a higher risk of server crashes and login errors. The restoration of crashed servers is usually followed by a rush of players attempting to log back in, which, in turn, puts a strain on our lobby server, and can ultimately have an adverse affect on all of the Worlds.

To prevent this from happening, we felt that the safest course of action would be to limit logins. However, we would like you to know that the restrictions are under constant surveillance. We are currently monitoring login numbers on all Worlds 24 hours a day, and actively removing/applying restrictions as soon as we detect even the smallest fluctuation in concurrent connection numbers.

The addition of new Worlds, as well as the adjustments to the duty finder servers, will be complete as of tomorrow. We will then enter our final internal testing phase of these features in preparation. If the results from these tests are favorable, we will conduct an extended all-World maintenance on Wednesday (Japan time). Once the new Worlds are implemented and the duty finder server load has been redistributed over smaller World server groups, we believe that many of the login issues that players are currently experiencing will clear.

Isn't it amazing what you can find just by paying attention to that side-bar on the main forum page labeled 'Dev Tracker'?

[Zabuza]

Bumping this because the threads have been ridiculous. People threatening lawsuits... really? Lol, people take a game so seriously, do you have nothing else to do in life? Again, they said on Wednesday they'd have new servers, it's friggin stickied. Can't people at least wait till then before being this absurd?