Unable to update the group NA/EU Character List but no maintenance is on

[Tonberry989]

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

[Miiothemiio]

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

This. Exactly.

[cokkish]

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

They're causing FRUSTRATION this way.

[AuroCarbuncle]

I completely appreciate teething troubles, I know how these things work, I forgive any company for that... what I can never condone is poor customer service, when thousands of players are trying to play and get nothing but error codes and blank screens with no info as to why they are down or at least feedback that problems are being resolved then you are not providing customer service. People are paying to have access, if they cant have access the very least they can have is customer service representatives to keep them in the loop. Not having this is making a bad situation much worse, exacerbating existing ill feeling and only sullying the square-enix name further.
Game is good, servers will get fixed, but don't fail your player base this early by shutting them out.

Agreed. Most people holding pitchforks right now might cool their jets if they just received info regarding the specificity of the problem they are dealing with. Frustration can easily be alleviated if the customer support kept us more in the know. Just thought I would concur on this one.

P.S. I got kicked when I was crafting HARDCORE! Too bad so sad.

[Daelena]

1707 then 2002
over and over again
there is not even a que, 2 hours now.

Please fix it by kicking AFK players and establishing a que, its unacceptable.

[PapaGuu]

1707 then 2002
over and over again
there is not even a que, 2 hours now.

Please fix it by kicking AFK players and establishing a que, its unacceptable.

Aye, kick AFK players and everything should be solved in the short term. And let's be reasonable about it, stepping away to eat or taking a short break for an hour is totally reasonable imo. 3 hours eh that's kind of pushing it... 3+ though KICK!!!

SE, you taking notes?

[notnoshade]

Aye, kick AFK players and everything should be solved in the short term. And let's be reasonable about it, stepping away to eat or taking a short break for an hour is totally reasonable imo. 3 hours eh that's kind of pushing it... 3+ though KICK!!!

SE, you taking notes?

Even an hour is ridiculous. Players that do this are taking up space for someone who is spending exactly an hour to get into the game. It needs to be 15-30 minuet afk timer that kicks players. If you need to leave for an hour, be nice and leave the game. Do not take up space for people who are trying to get into the game.

[Spoko]

Seems that EU/US servers are made from some cheap chinese leftover parts thrown to dump around 7 years ago by blizzard.