From your description, you seem to be having a different issue. You may also have gotten a fake email. It's fairly long, so I won't repost it here, but if you look at the main page of the support site, there should be this announcement: Warning Regarding Square Enix ID/Password Fraud (Jul. 1)
Please read it, and ensure you haven't been the target of a fraudulent email.
EDIT: Oh, wait. Login... nevermind. My bad, I misread.
That announcement may still be a good thing to read, though. x:
Last edited by CirusArvennicus; 09-01-2013 at 02:13 AM.
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