Lost free 30 days for accidentally registered to the wrong service account?

[Garnatian]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

As much as I don't want to be mean, this post is worthless. The site is so convoluted that even the tiniest bit of help on where to go to activate the chat would be a God send, however instead we get this garbage response.

[Nejikun4]

As much as I don't want to be mean, this post is worthless. The site is so convoluted that even the tiniest bit of help on where to go to activate the chat would be a God send, however instead we get this garbage response.

LIKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[CirusArvennicus]

Bluff persay?

How long have you been watching this thread? I ain't got time for your scrub-tier shit nor your attitude.

GOD, people just waltz into this thread and complain! If you'd been here for ANY appropriate span of time, like -I- have (only since last night), you'd have some information. But no, you just come in here with your problems and your whining and complain and jump on this poor man's head.

[Juliei]

Oh cool an official response. *sips beer*

I need to be X-peeing right now.

[Seriat]

Getting more emails from SE support saying the same thing. I appreciate they are having a hard time but ffs, how many WEEKS are we supposed to "be patient" while the issue continues to be addressed at a glacial pace?

[Dimagasa]

Getting more emails from SE support saying the same thing. I appreciate they are having a hard time but ffs, how many WEEKS are we supposed to "be patient" while the issue continues to be addressed at a glacial pace?

I'll second this, as I was one affected by the Mog Station big red button on Monday whose ticket was summarily thrown out by Thursday.

[The_Barber]

i'm getting duplicate emails from square......dont like that sign

[Nejikun4]

How long have you been watching this thread? I ain't got time for your scrub-tier shit nor your attitude.

GOD, people just waltz into this thread and complain! If you'd been here for ANY appropriate span of time, like -I- have (only since last night), you'd have some information. But no, you just come in here with your problems and your whining and complain and jump on this poor man's head.

Uh, Umadbro?

[CirusArvennicus]

Well, considering we've only been here for... half of one, tops? I, for one, am willing to give them today to start getting their shit together and handling this properly. If they still fuck around with us today, then I'm going to start getting very... loud... about my complaints.

[Seriat]

How long have you been watching this thread? I ain't got time for your scrub-tier shit nor your attitude.

GOD, people just waltz into this thread and complain! If you'd been here for ANY appropriate span of time, like -I- have (only since last night), you'd have some information. But no, you just come in here with your problems and your whining and complain and jump on this poor man's head.

FYI Neji has been in this thread almost since the start, it was meant as joke. Sense of Humor, [Do you have it?]