Lost free 30 days for accidentally registered to the wrong service account?

[The_Barber]

that was what.....the first official response in 455 pages........

[CirusArvennicus]

*smack* so we can be prepared WHEN THEY ARE IN THE OFFICE. Jeez, noone EVER told us that!

Then -you- haven't been paying attention.

[CirusArvennicus]

that was what.....the first official response in 455 pages........

Don't look a gift horse in the mouth. x:

[Rasabox]

Hi all,

My apologies to everyone who is still having this problem and did not receive help so far. Please believe me, everyone here is working as hard as they can to help you. Unfortunately, due to the sheer number of inquiries, this takes longer than we would like and we fully understand that you are not happy with this situation.

To give you a better idea of what is happening with the chat, I'd like to confirm two things:

EU support helping US customers

It is not possible for EU customer support to help a US customer or vice versa. For data protection reasons, each region's customer support only has access to their own customers' information.

Using a link to contact Square Enix directly via chat

- The link posted earlier in this thread is not an official way to contact Square Enix and the only reason why we have not removed all references to it yet is that we want to help you as fast as possible.
- By using this link, you are bypassing parts of our support system and you may end up waiting in a chat queue for hours, simply because the chat is officially closed at that time and there's no one in the office to take your chat.

Again, we're doing everything we can to help you as fast as possible but many of you will, unfortunately, still face waiting times over the next days.

I know this is much to ask but please be patient and hang in there, we will help you!
-Aethingie

Please be patient? Are you kidding? I have been patient for days. I submitted my request minutes after I made the mistake only to have you all delete it. Then I waited numerous times to get disconnected from live chat. Oh and of course the constant calling of the phone line.

Don't tell us to be patient. Don't tell us to hang in there. Fix the problem. You created this mess by handling it as poor as you have.

[Matrinka]

Holy cats, I come back from the pool and we have someone officially address this thread?!

I wish they offered solutions, but I'm happy we've at least been noticed.
My big question is: I called Thursday. Waited on hold for almost 5 hours. I got through and talked to someone who escalated my ticket. In less than 10 hours it was closed. My account on Mognet, 40 hours later still doesn't reflect any changes. Do I need to send in another ticket and contact a human to have it escalated again?

[Nejikun4]

Then -you- haven't been paying attention.

Bluff persay?

[TerrifyingS]

Sounds like a weekend sitting on my ass doing other stuff besides what's intended... Blah. Damn SE... This is worse then FFXI release... Just saying.........

[RainbowCane]

So will the chat button appear on this page once it's open https://support.na.square-enix.com/c...p?id=5382&la=1 ?

[CirusArvennicus]

I will say it again. This man is just a moderator. Don't shoot the messenger.

[thecowgoesm00]

I fee like https://www.youtube.com/watch?v=dx7sLNyIeQk <<<<--- This is how I pictured all of you and myself ._.