Attention EU players
Solutions to get a speedy resolve
Step 1:head to the support page and login then use the link below to register a ticket
http://support.eu.square-enix.com/fa...68224&ret=main
bottom link on the page is for wrong service account
(you must sign in before making the ticket for it to be linked to your account)

Step 2: head to the accessing the live chat
For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=496&la=1
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Once you have hit the chat line if you ended up with 5/2 at the end of the url you’ll most likely have 150 in the queue, at least 2 hours wait and as soon as you hit 0 you’ll find a lack of agents. The trick here for a speedy resolve is to switch queue use 5/3, 5/4 or 5/5 I used 5/4 and reached Cynthia in only 10 min waiting, and a further 5 minutes while she sorted out my problem

When you get to talking with a Support agent you’ll need to give them your ticket number, Square Enix ID, the registered email address and your date of birth so they can verify your account. So keep that handy