Lost free 30 days for accidentally registered to the wrong service account?

[Aivre]

I can't believe we're on page 441 and SE still hasn't come up with a quick fix for this so we can all stop complaining

Maybe if we keep ESCALATING (see what I did there?) the issue here on the forums, they'll take notice.

[Seriat]

Cancelled in 5! 4! 3!

[wolfrikku]

Awesome I hit #1 spot, and i get

Chat
Status: Canceled
There are no agents available to chat with you right now. Please try again later.

What a load of shit, fuck this game and company worthless pigs.

If your NA don't expect to get anyone till 12pst or 3est...

[CirusArvennicus]

It isn't as though EU players are being actively treated differently. I believe it's just a difference in common business practices between EU and NA. NA business, as I see it, is a cesspool of self-interest and greed. Businesses would rather wring all the money they can out of the customer to maximize profits, instead of ensure that the customer will return by treating them properly. I'm not familiar with common EU business practices, however.

[Aivre]

Noon PST? alright. How is everyone connecting to the live chat. Are they still going to the support page, filling out another ticket, then selecting live chat during live chat service hours? I haven't had a chance to read every page here yet, but I saw some people mentioning direct links to chat support.

There's a direct link to chat floating around here somewhere, Ducke. I'll see if I can't grab it for you.

[Seriat]

It isn't as though EU players are being actively treated differently. I believe it's just a difference in common business practices between EU and NA. NA business, as I see it, is a cesspool of self-interest and greed. Businesses would rather wring all the money they can out of the customer to maximize profits, instead of ensure that the customer will return by treating them properly. I'm not familiar with common EU business practices, however.

So very very true, +1

[Aivre]

Noon PST? alright. How is everyone connecting to the live chat. Are they still going to the support page, filling out another ticket, then selecting live chat during live chat service hours? I haven't had a chance to read every page here yet, but I saw some people mentioning direct links to chat support.

https://squareenixen.custhelp.com/ap...44142/_icf_5/1

Make sure you replace TICKET with your ticket number. Also, please forgive me if this is a link to EU chat; I got it from someone else.

[agentdice89]

Agent! How ya feelin' this mornin' ?

hahaha dandy as ever! had this lucid dream that either i got through in chat or they extended EA period, and that i was happily playing my game without any errors...

knew it was a dream right away and now i am back on queue!

hungover Seriat? :P

[agentdice89]

Issue was fixed right there and then and now I'm playing.

UMM DREAM COME TRUE?

[Marleytiva]

It isn't as though EU players are being actively treated differently. I believe it's just a difference in common business practices between EU and NA. NA business, as I see it, is a cesspool of self-interest and greed. Businesses would rather wring all the money they can out of the customer to maximize profits, instead of ensure that the customer will return by treating them properly. I'm not familiar with common EU business practices, however.

As far as I know, this is the first day that their customer service has been able to directly fix a player's account. Since the North American customer service center isn't even open, we can't really say if they're being treated any differently or not yet.