Lost free 30 days for accidentally registered to the wrong service account?

[Seriat]

hahaha dandy as ever! had this lucid dream that either i got through in chat or they extended EA period, and that i was happily playing my game without any errors...

knew it was a dream right away and now i am back on queue!

hungover Seriat? :P

I was but it was a light one despite drinking for as long as I did. Little coffee and I was good to go, didn't even have a headache.

[Nejikun4]

I was but it was a light one despite drinking for as long as I did. Little coffee and I was good to go, didn't even have a headache.

Thats when you know u know how to drink #H.A.M!!!

[StryderOmega]

No one has emailed me back yet about writing to the media... I'm hoping it is because it is still relatively early and a holiday weekend.

Just a note to NA players: don't bother with EU customer support, they can't help you.

I got a response from Michael Fahey:

I think they'll get a handle on the CS issues and we'll all move on. It's really frustrating to folks going through it, but once they get into the game, it's pretty great.
Will they lose a few players over these complications? Sure, but folks wouldn't be so upset if they didn't really want to play the game.

I've reached out to Square Enix about the issues.

[Seriat]

As far as I know, this is the first day that their customer service has been able to directly fix a player's account. Since the North American customer service center isn't even open, we can't really say if they're being treated any differently or not yet.

There was reports even yesterday of EU players getting their accounts fixed in half the time as NA players. What's the reason behind it tho? Well we don't know yet.

[Ghasto]

<Congratulations!> Are you EU or NA?

EU.
Tried chat all day yesterday to no avail, tried calling earlier today but they shut down phone service for the day, and to my amazement I actually got through on chat today.

[mindful]

I edited some of those links to a direct tip link so that letters could be easy cut and pasted in. I'll post my original message again in a few minutes.

cool time for us as a gaming community to step. This can be one the biggest gaming stories of this week.

[Seriat]

I got a response from Michael Fahey:

I'm interested to see SE's response.

[Matrinka]

I got a response from Michael Fahey:

Okay, he doesn't sound like he'll help publicize Square Enix's customer service failures. I'll take him off the list. Which site did he come from?

[CirusArvennicus]

As far as I know, this is the first day that their customer service has been able to directly fix a player's account. Since the North American customer service center isn't even open, we can't really say if they're being treated any differently or not yet.

Yes, I suppose that's true, as well. However, Squenix NA's response, today, will be critical in managing their public image.

[rikauteri]

Attention EU players
Solutions to get a speedy resolve
Step 1:head to the support page and login then use the link below to register a ticket
http://support.eu.square-enix.com/fa...68224&ret=main
bottom link on the page is for wrong service account
(you must sign in before making the ticket for it to be linked to your account)

Step 2: head to the accessing the live chat
For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=496&la=1
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Once you have hit the chat line if you ended up with 5/2 at the end of the url you’ll most likely have 150 in the queue, at least 2 hours wait and as soon as you hit 0 you’ll find a lack of agents. The trick here for a speedy resolve is to switch queue use 5/3, 5/4 or 5/5 I used 5/4 and reached Cynthia in only 10 min waiting, and a further 5 minutes while she sorted out my problem

When you get to talking with a Support agent you’ll need to give them your ticket number, Square Enix ID, the registered email address and your date of birth so they can verify your account. So keep that handy