Lost free 30 days for accidentally registered to the wrong service account?

[Aivre]

Further proof that EU players are being treated differently than NA players.

I dunno, perhaps it's simply because there's less volume of EA players than NA. And they have the ability to handle individual cases. Occasionally.

I don't fucking know.

[checharo_nng]

unbelievable

[Seriat]

I didn't even realize that I was in the EU queue. Once the representative told me I was and he couldn't help me I thanked him and logged off so he could actually help someone else.

I guess NA is SOL... I'm working today though. How long is the NA chat going to be open?

Not long enough

[Rukrow]

Awesome I hit #1 spot, and i get

Chat
Status: Canceled
There are no agents available to chat with you right now. Please try again later.

What a load of shit, fuck this game and company worthless pigs.

[Nejikun4]

Cause your European have fun bye d^_^b

Issue was fixed right there and then and now I'm playing.

[slykkoxin]

I can't believe we're on page 441 and SE still hasn't come up with a quick fix for this so we can all stop complaining

[Aivre]

Cause your European have fun bye d^_^b

Ahaha. ^ This

[Nejikun4]

ALRIGHT IMA BOUTA POP SOME VICODINE >.> WHOSE WITH ME :OOOOOOOOOOOOOOOOOOO?

[Ducke]

Noon PST? alright. How is everyone connecting to the live chat. Are they still going to the support page, filling out another ticket, then selecting live chat during live chat service hours? I haven't had a chance to read every page here yet, but I saw some people mentioning direct links to chat support.

[sephyr]

ATTENTION EUROPEAN FOLKS - THEY ARE FIXING THIS ISSUE WHILST YOU ARE TALKING TO THEM ON CHAT


====================

SEE Agent Julien: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello!
You: Thanks for helping out at a weekend with this issue.
SEE Agent Julien: We are experiencing a very high level of requests we Kindly ask for your patience thanks you.
You: Ok
SEE Agent Julien: For security reasons we are unable to address your account issues without first verifying your identity. Please respond with the following information:
1) SQUARE ENIX ID
2) Email address used to create the SQUARE ENIX ID
3) Birthdate
You: 1) XXXXXXXXXXXXX
You: 2) XXXXXXXXXXXXX
You: 3) XXXXXXXXXXXXX
SEE Agent Julien: Thanks you want service 2 to be moved to service 1 is it correct ?
You: Yes please, I only want to play on one service account, the one with my character XXXXXXXXX
SEE Agent Julien: ok one moment please.
You: Thanks you.
SEE Agent Julien: The service account is now transferred. Is there anything else I can help you with today?
You: So I can check mogstation and it will be transferred already?
SEE Agent Julien: yes. Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You: Thank you so much Julien!
You: Goodbye

==================================================


I was in chat queue for 2 hours at this address:

https___REMOVETHIS____://squareenixen.custhelp.com/app/chat/chat_landing/_icf_6/INSERTYOURTICKETNUMBERHERE/_icf_7/38027/_icf_5/2

The chat itself took about 15 minutes.

The ticket number I used was the one I got from using the "Game Incorrectly Registered To A Service Account: Support Form" found here. If you have filled out this form already you can find this number by logging in to the EU Support Centre here - the number is listed on the right hand side.
Remember this is for EU Accounts Only. NA Have a separate link found on their support centre page.

My mogstation was immediately updated.

REMEMBER, I AM FROM EU. THIS WORKED FOR EU ONLY.

So, Julien wasn't really all that bad. He can be nice too i guess. lol