ATTENTION EUROPEAN FOLKS - THEY ARE FIXING THIS ISSUE WHILST YOU ARE TALKING TO THEM ON CHAT


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SEE Agent Julien: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello!
You: Thanks for helping out at a weekend with this issue.
SEE Agent Julien: We are experiencing a very high level of requests we Kindly ask for your patience thanks you.
You: Ok
SEE Agent Julien: For security reasons we are unable to address your account issues without first verifying your identity. Please respond with the following information:
1) SQUARE ENIX ID
2) Email address used to create the SQUARE ENIX ID
3) Birthdate
You: 1) XXXXXXXXXXXXX
You: 2) XXXXXXXXXXXXX
You: 3) XXXXXXXXXXXXX
SEE Agent Julien: Thanks you want service 2 to be moved to service 1 is it correct ?
You: Yes please, I only want to play on one service account, the one with my character XXXXXXXXX
SEE Agent Julien: ok one moment please.
You: Thanks you.
SEE Agent Julien: The service account is now transferred. Is there anything else I can help you with today?
You: So I can check mogstation and it will be transferred already?
SEE Agent Julien: yes. Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You: Thank you so much Julien!
You: Goodbye
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I was in chat queue for 2 hours at this address:
https___REMOVETHIS____://squareenixen.custhelp.com/app/chat/chat_landing/_icf_6/INSERTYOURTICKETNUMBERHERE/_icf_7/38027/_icf_5/2
The chat itself took about 15 minutes.

The ticket number I used was the one I got from using the "Game Incorrectly Registered To A Service Account: Support Form" found here. If you have filled out this form already you can find this number by logging in to the EU Support Centre here - the number is listed on the right hand side.
Remember this is for EU Accounts Only. NA Have a separate link found on their support centre page.

My mogstation was immediately updated.

REMEMBER, I AM FROM EU. THIS WORKED FOR EU ONLY.