And I'm out of news outlets to contact until my brain gets more caffeine. Here's hoping some of those websites pick up on this and write an article about SE's terrible customer support department.
And I'm out of news outlets to contact until my brain gets more caffeine. Here's hoping some of those websites pick up on this and write an article about SE's terrible customer support department.
If I do ever get through to a chat person, where do I find my ticket numbers? It doesn't seem like the ticket number shows up on my account for the one from the official form they made for this specific issue...
Eh, one of the guys I wrote to is on vacation so I got a "I'm away right now message." However... it had more email addresses! Time to send more letters!
Thanks for contacting me. I am on holiday. I will be checking email occasionally but not reliably, so for assistance relating to:
The Escapist and WarCry, please contact Greg Tito, greg.tito@alloydigital.com;
Smosh.com, please contact Brendan Bergen, brendan@smosh.com;
Advertising sales, please contact Newton Grant, newton.grant@alloydigital.com; and
Escapist Expo, please contact Kara Lincoln, kara.lincoln@alloydigital.com
For all other issues, please contact Elisa Murciano, at elisa.murciano@alloydigital.com.
9: Getting rdy to get the big Fuck You again
If you were logged into SE when you did it, go to http://support.na.square-enix.com/ and log in. the tickets will be on the right hand side.
Also, if you got the auto-reply Email from SE support from your ticket. Click the link to CANCEL your ticket and it will take you a screen asking if you want to cancel ticket # (######). Obviously don't. But there's your number.
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