Lost free 30 days for accidentally registered to the wrong service account?

[wotsy]

Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.


i hope to JesusBuddhaAllah the NA call center is following this format, instead of asking for ticket numbers than denying you afterwards due to it being the "wrong" ticket number.


Also I am sorry to hear Zet.

[CyberMatrix]

EU i'm sure?

yes EU.... xD

[Valep]

My ticket was escalated 21hours ago. (eu acc)
I see alot of people get the fix after few hours but my account is still inactive... is that normal?

[Moomin]

SEE Agent Paul N.: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Paul N.: What can I help you with today ?
You: Hey Paul,
You: Just real quick
You: is this EU or NA support
You: to make your time worthwhile
SEE Agent Paul N.: EU support I'm afraid
You: alright..
You: I went through the NA service
You: and got to here
You: 2nd time
You: so I'm assuming that NA services are completely down?
You: or at least for the weekend?
SEE Agent Paul N.: It seems that way, at least at the moment(as it wouldn't even be open in the US at the moment anyway due to the time difference)
You: When the service center closed last night
You: it was written that the times were from 12 AM PST
You: to 5 or 6 PM I forget
You: either way, I think I'm getting the message here.
SEE Agent Paul N.: Sorry
You: If I want a refund for my product, where can I go?
SEE Agent Paul N.: If it was from the US store you'd need to contact them for a refund
You: the Square Enix U.S. store
You: correct?
You: or the local retailer?
You: Paul?
SEE Agent Paul N.: I mean if it was from the US SQUARE ENIX Store you'd have to contact the North American support, if it was from another retailer you'd need to contact them for information on a refund
You: Alright, thanks for the information.
You: Have a good day.


SO end of the line here NA. Support team isn't going to help you, get some sleep.

[StryderOmega]

Obviously everyone being helped right now is from EU.

[Moomin]

Good night people, hope you have better luck than me.

[Solaristics]

SEE Agent Paul N.: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Paul N.: What can I help you with today ?
You: Hey Paul,
You: Just real quick
You: is this EU or NA support
You: to make your time worthwhile
SEE Agent Paul N.: EU support I'm afraid
You: alright..
You: I went through the NA service
You: and got to here
You: 2nd time
You: so I'm assuming that NA services are completely down?
You: or at least for the weekend?
SEE Agent Paul N.: It seems that way, at least at the moment(as it wouldn't even be open in the US at the moment anyway due to the time difference)
You: When the service center closed last night
You: it was written that the times were from 12 AM PST
You: to 5 or 6 PM I forget
You: either way, I think I'm getting the message here.
SEE Agent Paul N.: Sorry
You: If I want a refund for my product, where can I go?
SEE Agent Paul N.: If it was from the US store you'd need to contact them for a refund
You: the Square Enix U.S. store
You: correct?
You: or the local retailer?
You: Paul?
SEE Agent Paul N.: I mean if it was from the US SQUARE ENIX Store you'd have to contact the North American support, if it was from another retailer you'd need to contact them for information on a refund
You: Alright, thanks for the information.
You: Have a good day.


SO end of the line here NA. Support team isn't going to help you, get some sleep.

One question before I sleep, was it 5/1 or 5/2 at the end?

[beater49]

My ticket was escalated 21hours ago. (eu acc)
I see alot of people get the fix after few hours but my account is still inactive... is that normal?

if you're from EU or have a EU account, no its not normal because EU chat support today is somehow resolving the issue in a matter of minutes.
if you're from NA or have an NA account then you can dance naked in the fire and offer a virgin to a pagan god and pray that the issue be fixed... XD

[Zet_]

Obviously everyone being helped right now is from EU.

Well yeah, NA support isn't open at the moment.

[StryderOmega]

Well yeah, NA support isn't open at the moment.

I only said that because people keep asking other people if they are EU or NA, lol.