Lost free 30 days for accidentally registered to the wrong service account?

[Nejikun4]

Those who are bored and haven't watched my new video I made yet here http://www.youtube.com/watch?v=O-IRGHpkhdQ I hope it provides some entertainment DDD its action packed and badass i hope you all like it XDDDDD

[Zet_]

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: My CE for FFXIV was registered to a service account 2. I need it on service account 1.
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: <my info here>
SEE Agent Cynthia: Thank you, one moment please.
SEE Agent Cynthia: Unfortunately, since you already own a full version of the game on service account 1, no new full version can be registered on there. Unfortunately, there is nothing we can do but ask you to purchase the Digital Upgrade for service account 1 instead.
You: Can't an upgrade code just be added? I've already paid for CE.
SEE Agent Cynthia: Unfortunately, that is not possible. If you had contacted us before you added the Collector's Edition, a refund could have been issued, but now it is too late unfortunately.
You: I didn't even know beforehand
You: and other 1.0ers like me have had this fixed through support
SEE Agent Cynthia: Only if they had no full game on the other service account. With already a full game registered, there is nothing that can be done through our support I am afraid.
You: but they did have a full game. Is there any chance of this being escalated or sent to head office?
SEE Agent Cynthia: I am sorry, but we are really unable to assist in this case. We have had clear instructions in this instance.
You: Then how would the other 1.0ers like me have gotten their problem fixed?
You: I'm sorry for pestering but I've already spent $100 on this game
SEE Agent Cynthia: The only thing you can do is either start from scratch with the new service account or get the Digital Upgrade for the old one.
SEE Agent Cynthia: I am really sorry that I am not able to help you further in this
You: It's no problem. I'll just do the digital upgrade another time.
You: Thanks for the information, and have a nice day.
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You have disconnected.


I really want to know how other 1.0ers got this fixed through support.

[Vector]

Noone liked my law and order reference? booo

[Nejikun4]

I should have put Square Enix above all the goons heads getting whooped on in my video xD

[CyberMatrix]

I spoke with customer service, chat ... gave me a new code ps3 .. added, now all is well

[Nejikun4]

I spoke with customer service, chat ... gave me a new code ps3 .. added, now all is well

North America or Europe?

[wotsy]

Holy shit I passed out, but it seems PS3 players are given the codes to input, while PC players get the hotfix done by them?

[beater49]

I spoke with customer service, chat ... gave me a new code ps3 .. added, now all is well

another EU bastard

[aniki721]

I spoke with customer service, chat ... gave me a new code ps3 .. added, now all is well

EU i'm sure?

[spinatik]

Here's my chat log, for anyone interested. Once again, I'm an EU player.

SEE Agent Emilie: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hi
You: Is this the EU chat support?
SEE Agent Emilie: This is indeed EU Support.
SEE Agent Emilie: Are you looking for US Support ?
SEE Agent Emilie: I am afraid they are not open at the moment.
You: No, I'm in Australia, so I need the EU support
SEE Agent Emilie: I can help then

I am sorry that you had issues when registering FFXIV: ARR and created a new service account by accident.

I will help you with this.

Can you please provide:

- your Square Enix ID
- the code you registered


You: one second and I'll quickly grab the code
You: okay my sqaure enix ID is - XXXXXXXXX
You: and the game activation code is XXXX XXXX XXXX XXXX XXXX
SEE Agent Emilie: Thank you. Can you please confirm your date of birth as well ?
You: in order of day/month/year it is XX/XX/XXXX
SEE Agent Emilie: Thank you.

While I check the system, could you please advise why there is a different Square Enix ID in the ticket number you opened?
You: My friend linked me the chat support URL as I was having trouble finding it I'm afraid
You: I put in one of my ticket numbers in the URL, if that helps at all
SEE Agent Emilie: I understand. Yes, please, could you paste the URL in this chat, so we look into this ?

The problem is that the link should only be used by one customer.
You: this is the URL at the moment -removed link-
SEE Agent Emilie: Thank you. Do you know if your friend posted this link on any forums?
You: I'm not entirely sure sorry. He gave it to me over skype.
SEE Agent Emilie: I understand. thank you for this information.

I am asking the Head Office to fix the registration issue for you. One moment please.
You: No problem
SEE Agent Emilie: Thank you for your patience. The Head Office has fixed the issue for you.

Could you please try logging into the game to see if you can now use service account FFXIV 1 ?
You: Okay, one minute.
SEE Agent Emilie: Thank you
You: Okay for some reason it won't let me see the Japanese realms, but I can see my character on the NA realm, and I checked the mog station and everything seems to have been transferred over to my service account 1
SEE Agent Emilie: That's great.

Are you able to access all your characters ?

It is possible that the Japanese servers are not available at the moment.
You: Yeah, I was able to log in to my character that was on the NA realm, and everything seems fine
SEE Agent Emilie: That's great !
SEE Agent Emilie: Thank you for your patience while we were looking into this for you.
SEE Agent Emilie: I hope you enjoy the game and have a nice weekend
You: Thank you so much Emilie!!
SEE Agent Emilie: Thanks to you!! Take care!
You: Bye.
You have disconnected.