Lost free 30 days for accidentally registered to the wrong service account?

[Solaristics]

We have been mentioning earlier that the NA support is currently N/A at the moment... lol

it was said they would work on labor day weekend..

[Vector]

it was said they would work on labor day weekend..

.. But outside of the hours of 9-5? Preposterous, Absurd, Calamity!

[Solaristics]

.. But outside of the hours of 9-5? Preposterous, Absurd, Calamity!

It did say 12AM-5PM for NA
and 1AM-6PM EU.

[Vastia]

It did say 12AM-5PM for NA
and 1AM-6PM EU.

exactly and i was in the chat before the EU were open so it makes no sense why this happened.

[beater49]

exactly and i was in the chat before the EU were open so it makes no sense why this happened.

you mean you got through NA chat? please post the link so we can review. please remove your ticket number. thanks

[Vector]

you mean you got through NA chat? please post the link so we can review. please remove your ticket number. thanks

No he got thrown into EU chat.

[Vector]

It did say 12AM-5PM for NA
and 1AM-6PM EU.

I didn't read any times just that it said Saturday and Sunday. But indeed in PST it is between that time frame. And yet...

[wotsy]

It did say 12AM-5PM for NA
and 1AM-6PM EU.

This right here^

[Cyrus-Wallace]

It did say 12AM-5PM for NA
and 1AM-6PM EU.

I read the same and I didn't sleep in the whole night for this!!! I'm a patient person, but SE knows how to piss me off. I feel like I wasted money, I can't even use my free time either, because the NA support centers don't want to work on weekends while EU does!!! That's madness, I would like to elevate a complaint but there's no use for that since they don't give a sh** for us, apparently. I'm tired of SO many problems...

[Koekepan]

Been lurking this thread since ~page 230, and my issue has finally been resolved. Kinda.

Had no luck with the chat queues yesterday, probably for the best since those were probably the NA chats (I'm EU). Figured I'd try again after reading the EU chat opened up.
Queued up in 3 browsers with 10 queue positions in between each other. 2 hours later, I somehow end up in two chats with two agents at the same time, which made things a little awkward

SEE Agent Kanon: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Hello
SEE Agent Kanon: hello could you confirm your square enix ID please
You: my ID is: #######
SEE Agent Kanon: For security reasons, we are unable to address your account issues without first verifying your identification. Please provide us with the following information:
1) Registered Date of Birth
2) Registered Email Address
3) Secret Question only - Secret answer is not needed
SEE Agent Kanon: We will also need to verify the following information please:
1) Full Name under which you have registered your SQEX account
2) Complete Home Address with the postcode
You: DOB: #######
You: email: #######
You: Secret Question: #######
You: Full name: #######
You: Adress: #######
SEE Agent Kanon: thanks. i have just escalated your request to head office. the issue should be fixed in the next hour. it should take (1-2 h)
You: Great. Thanks!
SEE Agent Kanon: If you no longer have any other questions, please end this session.
SEE Agent Kanon: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You have disconnected.

SEE Agent Cynthia: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Cynthia: I cannot view your ticket right now, please describe your issue to me.
You: I wrongly registered my FFXIV product code to a new Service Account, instead of applying it to my existing one
SEE Agent Cynthia: Please provide me with your Square Enix ID, the registered email address and your date of birth so I can verify your account.
You: #######, #######, #######
SEE Agent Cynthia: Thank you, one moment please.
SEE Agent Cynthia: A supervisor is currently dealing with the issue, just bear with me one moment.
SEE Agent Cynthia: A new code has been registered to the desired service account. The accidentally created service account will be blocked.
You: Great!
SEE Agent Cynthia: Is there anything else I can help you with today?
You: I'm looking at my mog station right now, and I still see the Helm of Light being registered to the other Service Account
You: Is it possible to get that transferred as well?
SEE Agent Cynthia: You just need to log into the game with the other service account and get your Mog Mail again.
You: Ah ok. I don't have any other questions.
You: Thanks for the help!
SEE Agent Cynthia: Thank you for visiting our SQUARE ENIX Support Chat line. Take care and have a good day!
You have disconnected.

Issue timeline
30 Aug (GMT+2)
18:30 - Get home from work, start up FFXIV. Get greeted with the "Early Access expired please input registration code" thing. Somehow manage to forget the horrors of FFXI's PlayOnline. Input codes on auto-pilot. Get a second Service Account. Crap.
19:00 - Find this thread, create Support Ticket, start queuing chats.
02:00 - Never get in touch with an agent on chat. Give up for the day.

31 Aug
09:40 - Started EU chat queues
11:40 - Got into a chat with agents
11:55 - 30 days trial moved from wrong service account to right one.

I dunno which of the agents fixed it in the end, but a "Thanks!" to both of them.

My Helm of Light seems to be in some sort of limbo right now (it's still listed on Service Account #2), but at least I can play again.
I don't particularly like that helmet anyway.

Anyway, I hope you guys get your issues resolved soon too!